Cricket Wireless Authorized Retailer

Jun 21st, 2023

After some time with mediocre service, I decided to switch to Google Fi. I knew I was close to my billing cycle end date, but I had lines for 4 members of my family on Cricket service. I was successful in moving 3 of the lines before my billing end date and new cycle, but the auto payment still went through and charged me anyway. I called to ask them to refund me the three lines that I transferred before the billing cycle start and they said they wouldn't due to their policy. What a convenient way to steal money from a customer. Save yourself the poor cellular service and bad customer practices and go with a different service instead.
Jun 18th, 2023

RIDICULOUS, DISHONEST, AND CORRUPT. The employee lied to me saying that it was company policy to purchase a screen protector and case to "save the company money," despite me expressing TWICE that I did not want either. I was charged for the $8 service protection plan without being asked or informedwhich I did not want. I came back 20 minutes later for a refund because I do not tolerate dishonest gain. I was refused a refund for the case, which I never wanted. I was not refunded for the $60 phone service that I did not use, nor a refund for the $8 protection plan that I did not know I was charged for. I received $193 out of $309 I spent.
May 27th, 2023

Manager Trey was super helpful and did a great job
May 8th, 2023

Super quick and efficient service! I had lost my SIM card and had been to this store to get a replacement card. I was in and out in 10 minutes. The gentleman at the counter was really nice and took time to explain the process to me. Id highly recommend this outlet!
Apr 10th, 2023