InterContinental Minneapolis - St. Paul Airport, an IHG Hotel

Apr 7th, 2024

I recommended this hotel to my coworkers and friends and they all have said this hotel is fantastic. Comfortable beds, great hospitality, wonderful security, and perfectly located next to the airport, Mall of America, and other activities.
Apr 1st, 2024

We had a great stay at the Intercontinental Hotel! The staff was very friendly and the room was clean. We will definitely stay here again.
Mar 20th, 2024

Our international flight was delayed by a day so ended up needing to find a hotel. What an unexpected surprise. The rooms are so clean and spacious! We ended up with a runway view room and I was worried about noise but it wasn't very loud at all. I slept like a baby! It was very cold and we didn't pack for winter so we decided to just eat in the hotel. The food was great and so was the service. The airport shuttle was really nice and was quick. I would definitely make a plan to stay here again on purpose.
Mar 18th, 2024

We frequently stay at this hotel prior to trips out of town. Unfortunately, we will no longer be staying here. We are absolutely 100% sure we left our expensive portable bluetooth speaker in our room. I filed a lost claim with the hotel but the item could not be located. When I called the hotel manager, Carolyn, to chat about the issue, she hung up on me. I asked what could have happened to the speaker, if we left it in the room, and now it's gone. She gave me crazy scenarios like it fell out of my carry-on bag (I didn't even have), we really didn't leave it in the room (we're positive we did), or we could have placed it in another location (whatever that means because the speaker never left the room). I nicely asked whether she felt someone could have taken the speaker - Carolyn abruptly hung up on me. Wow, very poor customer service. She knows how to pile on!
Mar 20th, 2024