Firestone Complete Auto Care

Indigo Marie _{on Google}

Apr 9th, 2024

The employees are very thorough, informative, helpful and very kind! They made me feel welcome and appreciated. I certainly appreciate them! Thank you so much Firestone and its employees. You guys are awesome!

Super Dave _{on Google}

Apr 3rd, 2024

Not all , I hope to think more than just this one, but Court House Firestone is the greatest

Charles Bly _{on Google}

Mar 19th, 2024

So I bring theQX56 here, tell them bank one and two catalytic converters. I explain what happened at the Pass Rd location and that corporate referred me here and they say sure, we can do that. Calls me back the next day and says only bank one needs replaced at a cost of $3,000. Completes the repairs the following day, we show up and the cost is now $3,800 for one catalytic converter. Not bank one and two. Only bank one. The reason I specifically said bank one and two is it is cheaper in the long run. I already had a number of $4,800 from the other shop and now you have charged me an astronomically high amount of $3,800 for one stinking catalytic converter and kept the old one instead of returning it to us so we could at least scrap it for a few bucks. As it is now, itll cost me another $3,800 to replace bank two when it goes out. I mean seriously people, what are you thinking? I contacted the area/district manager again and he apologized and said hed get back with me and well, here I am giving a one star review because surprise surprise, heard nothing back from him. There were local shops that were $300-$400 cheaper for both converters but we travel alot and wanted that nationwide warranty, should have used a local guy. Save yourself the aggravation and extreme additional cost for future repairs and use anybody but Firestone and thats coming from someone who loves Firestone, ok, LOVED Firestone. No more. You got my money this time, but youll not receive another penny of it and hopefully the hardworking people reading this will look elsewhere as well. Hope this helps someone and prevents them from making a mistake.
Update:: Six months after this fiasco, so September and the check engine light comes on forwait for it, P0430, bank 2 catalyst system! The bank that Courthouse Rd said didnt need replaced but Biloxi said did, and every other shop I took it to. So the moral of the story is, courthouse charged as much for one catalytic converter as every other shop was quoting for 2, including another Firestone. Clearly Courthouse were the only ones that misdiagnosed the problem. Here I drive with the check engine light on because Im still so frigging incensed at the incompetence of this place that I dont even care at this point. And no social care at Firestone I wont be emailing or calling just to be ignored again further raising my blood pressure. Service: Exhaust

Kenneth Blue _{on Google}

Mar 12th, 2024

Just an update for March 2024. Firestone Customer Service and Auto Care continues to surpass many top car companies. The maintenance work is topnotch in every aspect. Service done to your vehicle is best described as having just bought a brand new vehicle. The work is just that great! Customer service speaks for itself. I'm always satisfied!

Rick _{on Google}

Mar 4th, 2024

Firestone, now owned by Bridgestone, has a lot of great employees working there. The mechanics are competent; and overall, the Service Advisors are people you can trust. (There are, however, some Service Advisors at Bridgestone people should stay away from. For this review, I will give Henry, Feltus, and Corey, a very strong thumbs up . Also, the mechanic, a person named Minh Nguyen, and who I always request do the work because of my trust in his integrity, quality, and knowledge, once again did a great job. When this crew is at the Firestone store, located on Courthouse Road in Gulfport, Mississippi, you can always count on a great job being done with integrity.