Todd's Clothiers & Tailor Shop

Oct 27th, 2022

Oct 17th, 2022

This has to be one of the worst retail experiences Ive ever had. I placed an order with them on Aug 27th for a 3 person wedding party in Oct. - we only ordered 3 pairs of pants from the 7diamonds brand as a casual look (we were told the $200 deal with a shirt, bow or tie, and suspenders was the best deal) which is fine, but we didnt pick out those extras the day we were there and were told we can handle that later. I can only say the sales associates were genuinely nice and helpful but that only goes so far when youre left 10 days before the wedding with nothing having been delivered. I received 0 communication for 3 weeks about delivery and was told they would call when the shipment came and tailoring would be scheduled -which we were told originally delivery is about a week out from Aug 27th when we placed the order. When I called to check in I got a voicemail 4/5 times or someone who took my name and number and didnt call me back ever. When I finally talked to someone I was told the pants were backordered, then was told theyd be delivered Oct. 4th and theyd call for tailoring. Didnt hear back, finally talked to someone Oct. 9th and was told that color olive was actually discontinued. When I spoke to Todd myself on Oct. 11th, he said when we placed the order 6 weeks ago he advised an associate that the color was discontinued. He advised hed call me back when he talked to a rep to see what sizes were available in a darker green shade and did not call me back and obviously we dont have time to waste. Was forced to cancel the order because this wedding is 10 days away now, $600 invested (waiting on a refund) and we dont have pants or shirts, and will still need tailoring after hopefully finding something else online in the next few days. There was zero sense of urgency and the vaguest sense of being apologetic. Was absolutely ridiculous the hours spent on the phone, trying to get ahold of someone who had an actual answer, and Todd himself not offering any solutions other than sorry about that. 0/10
Oct 17th, 2022

In general, I liked working with the staff at Todd's. They were very friendly and accommodating. They didn't have the specific color of suit I wanted, but they worked with me to order it. Unfortunately, they forgot to order the dress shirt with the suit and it didn't arrive in time for my wedding. At the last minute, I had to find a shirt from another retailer. As a result, I just cannot recommend them for anything with importance. Services: Suit tailoring, Alterations
Oct 5th, 2022

Aug 15th, 2022