U-Haul Storage & Moving of Downtown St Louis

The staff at this location are abysmal. They are NEVER actually helpful and can never answer questions. Every time I ask a question they defer me to whoever is closest to them and then that person petends to look or check until they essentially give up. They are extremely unprofessional with how short they are with customers. I always feel rushed to leave when asking questions. They also have poor communication between themselves- when they talk to each other they are often sharp and rude. Also, I understand having down time at work but on several occasions when Ive walked into the desks ive been blatantly Ignored. One person is on their phone , the other listening to music on their phone. Sometimes they are in the back or simply just talking to each other and its clear neither of them are interested in acknowledging customers. This facility must be desperate for staff b/c this staff is horrible and I would not recommend solely based on that. The two stars os for the access to the facility - decent hours.
Apr 5th, 2024

They are not on thier A game when it comes to changing mileage and gas reading. I was over charged because the system read one thing but the actual vehicle read something different so I was charged for and extra ten miles, So once I addressed this issue to the so called management they refunded my money and then two days later charged me for what they refunded me. That is very unprofessional and I will never use this location every again
Mar 24th, 2024

Mar 21st, 2024

Mar 1st, 2024

I shouldve read the reviews on this place before going there! I just cant understand how the owner let these clowns run his business. Rude. Not professional. Whats the use for checking in on the app early if the store dont honor it? Young man told me. He was sick and tired of customers coming in here and saying they check online and got a real angry problem. I couldve match his energy but I didnt come there for that. The van was dirty! Pet hair all over the seats. Had to use a sheet to cover seats. I clearly said I needed the van til the next day. But on my statement had be back before 5 pm I called for an extension time. Who is the owner? And why theres no one to answer these reviews?
Feb 24th, 2024