Americas Best Value Inn Lincoln

Cheyenne Neeley _{on Google}

Mar 29th, 2024

Horrible location. Rude staff. Disgusting rooms.

Nathan Ellis _{on Google}

Mar 19th, 2024

I dont normally write negative reviews, because I try to fix whatever problems when they occur. Paid cash for a room and provided an additional $100 deposit since I didnt have a card on file. The room was what youd expect for the price, so thats fine. Upon checkout, the front desk lady was not friendly and she refused to return my deposit because we had a drink spill so we used one of the towels to clean it up. Accidents happen, I figured it wouldnt be a problem. There were 4 towels and only 1 cleaned the mess up. I apologized and offered to pay for the cost of the towel with the deposit. She absolutely refused to work something out and when I asked for my policy that I signed she refused to give that as well. Wouldnt even give me the towels that i basically paid for. Definitely not no $100 towels! Tried to ask for upper management contact info and a copy of the agreement and she declined and proceeded to threaten to call the cops if I didnt leave. I booked this room because im on a budget. The deposit was my travel money and it really impacted the rest of my trip. Ended up paying $165 for the room. Not even sure if the deposit went into the drawer or into her own pocket. If customer service had a tutorial on what not to do when resolving a customer issue these people would take 1st place. Anytime I come to Lincoln this is where Id stay up until now. Its unfortunate and I hope this doesnt happen to other guests. Tip: Pay the extra cost to stay across the street where I DID feel valued.
Rooms: Theres a rodent problem as well as cleanliness issue. I mean, you get what you pay for.