Computer Hardware Inc. - Apple Authorized Service Provider and Premier Partner

You know that I got ripped off feeling? I needed a screen repair on my MacBook Air. My screen is visibly damaged. I just wanted a new screen. I had to pay $80 to be told I need a new screen. I think paying $80 to have someone tell you that you need a new screen is a bit much. When I first came in, I asked what the price range is for a new screen, I actually asked multiple times for a price range. First over the phone when I called, then when I made the drive and came into the store. Was told multiple times they cannot give me a price range. So, I had to hand over $80 for diagnostic, in other words, hand over $80 for us to tell you that you need a new screen. So after the diagnostic of my broken screen, Im told changing the screen on my 4 year old Mac would cost $550. If I was given a price range, knowing that a screen repair could cost up to $600, I wouldve skipped this whole ordeal. Thats not in my price range. My fault though, I shouldve just googled price ranges for screen repair because its easy to find online! I understand charging $80 for an in-depth diagnostic, but why does someone need a diagnostic when their screen is physically damaged and they want to know how much a new screen would cost? They handed me a sheet with the diagnosis on it, which says, multiple cracks on screen. Yes I knew that. Why did I need to give you $80 to tell me theres cracks on my screen. I understand, its all about your policies. But put yourself in the customers shoes. I didnt need any diagnostics done. Just needed a new screen and wanted to know how much that would cost. Wish I could get my $80 back or some of it.
Mar 25th, 2024

The one and only Apple Store in Lincoln who have helped me with sales and service for all my Apple needs. Dont waste your time going anywhere else, this is the place to be! Thank you!
Mar 9th, 2024

I went to get my AirPods fixed because they were crackle sounds coming from them, they only checked left airpod, then charged me $99, as soon as I got home checked it, crackle sound still coming from then, now they said the right one needs replaced and trying charge me another $99. This is ridiculous, wouldnt you check both AirPods in your diagnostic when you check it the first time. This is poor business ethic and common sense.
Mar 4th, 2024

The staff are all competent and fully knowledgeable. They will fix your problems if humanly possible. They also sell computers, IPad and more. This IS your Apple store in Lincoln. Awesome people and store.
Jan 8th, 2024

Couldnt recommend more! They fixed the phone right away. 5 stars!
Dec 22nd, 2023