Chamber of Commerce

      Terrace Garden

      ( 41 Reviews )

      Terrace Garden
      Visit out community!
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      Hours

      Sunday:
      Closed
      Monday:
      8:30 AM - 5:30 PM
      Tuesday:
      8:30 AM - 5:30 PM
      Wednesday:
      8:30 AM - 5:30 PM
      Thursday:
      8:30 AM - 5:30 PM
      Friday:
      8:30 AM - 5:30 PM
      Saturday:
      10:00 AM - 5:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      2.2 - (41 reviews)
      9
      4
      1
      1
      26
      Read Our 41 Reviews

      Chamber Rating

      Verified Member
      2.2 - (41 reviews)
      9
      4
      1
      1
      26
      › ‹
      • Corey Thadude


        Dec 5th, 2023

      • Robin Luna

        Today I went there looking for a unit because I saw online that they were available and when I entered the office the lady was on the phone and she didn't even ask me how she could help me, I waited approximately 25 minutes and no one answered me, in the end I had to leave the office with no answer
        Dec 2nd, 2022

      • Allison A


        Oct 13th, 2022

      • Laura Wieser

        We had roaches living in our oven when we moved in and it took over a month for them to do anything about it. Our kitchen sink stopped up and they managed to flood the basement fixing it, ruining things of ours. Theres a pool, but it hasnt worked since we moved in last summer. Our AC is currently on full blast, but its still 85 inside, at 11pm. And only getting hotter. The office messed up our rent on the portal one month and we still got a threatening letter over it, and they STILL tried getting a late fee from us EVEN AFTER ADMITTING IT WAS THEIR FAULT. One star bc they allow pets.
        Sep 6th, 2022

      • Terri Seier

        When I moved in construction was not done and I had construction workers in and out without my knowing for the first week. The townhome had cockroaches and has had multiple leaks in the first month of me moving in. There is extensive water damage through out the townhome from the previous tenant and the place needed extensive cleaning done before I wanted to unpack anything. I put in a work order for leaks in my basement from the half bath and outlets not working (which could be due to faulty wiring and is a potential fire risk) 2 weeks ago and they have not called to schedule maintenance to enter my home and fix these issues. Most importantly, I asked them to schedule pest control again after the initial spray and they did not email me informing me of them entering my home. This is separate from the monthly pest control list.
        Jan 3rd, 2024

      Read Our 41 Reviews

      About
      Terrace Garden

      Terrace Garden Townhomes in Northwest Omaha, Nebraska, offers two and three bedroom townhomes with full basements, central heating and air, fully furnished kitchens, washer & dryer connections, private patio or balcony and upgraded fixtures, hardware, countertops and walk-in closets in select homes. Our pet friendly community offers garages, professional management, a playground area, swimming pool and 24-hour emergency maintenance.

      Contact Info

      Questions & Answers

      Q What is the phone number for Terrace Garden?

      A The phone number for Terrace Garden is: (402) 571-6995.

      Q Where is Terrace Garden located?

      A Terrace Garden is located at 10100 Grand Plaza, Omaha, Nebraska 68134

      Q What is the internet address for Terrace Garden?

      A The website (URL) for Terrace Garden is: http://www.terracegardenomaha.com

      Q How big is Terrace Garden?

      A Terrace Garden employs approximately 6-10 people.

      Q Is there a key contact at Terrace Garden?

      A You can contact Holly Lee at (402) 571-6995.

      Q What days are Terrace Garden open?

      A Terrace Garden is open:
      Sunday: Closed
      Monday: 8:30 AM - 5:30 PM
      Tuesday: 8:30 AM - 5:30 PM
      Wednesday: 8:30 AM - 5:30 PM
      Thursday: 8:30 AM - 5:30 PM
      Friday: 8:30 AM - 5:30 PM
      Saturday: 10:00 AM - 5:00 PM

      Q How is Terrace Garden rated?

      A Terrace Garden has a 2.2 Star Rating from 41 reviewers.

      Key Contacts

      image
      Holly Lee
      Manager

      Hours

      Sunday:
      Closed
      Monday:
      8:30 AM - 5:30 PM
      Tuesday:
      8:30 AM - 5:30 PM
      Wednesday:
      8:30 AM - 5:30 PM
      Thursday:
      8:30 AM - 5:30 PM
      Friday:
      8:30 AM - 5:30 PM
      Saturday:
      10:00 AM - 5:00 PM

      Ratings and Reviews
      Terrace Garden

      Overall Rating

      Overall Rating
      ( 41 Reviews )
      9
      4
      1
      1
      26
      Write a Review

      Corey Thadude on Google

      image

      Business Response on Google Nov 26th, 2023
      Hi, Corey! We're thrilled to receive your positive rating and committed to ensuring your continued satisfaction here at Terrace Garden Townhomes. If you have any thoughts or suggestions on how we can continue to make your time with us fantastic, we encourage you to share them with our team. You can reach us by phone or in person.

      Robin Luna on Google

      image Today I went there looking for a unit because I saw online that they were available and when I entered the office the lady was on the phone and she didn't even ask me how she could help me, I waited approximately 25 minutes and no one answered me, in the end I had to leave the office with no answer

      Business Response on Google Apr 7th, 2022
      Our team strives to deliver exceptional service, and we apologize for missing the mark with you. We'd like to respond to any questions or concerns you have, as well as learn more about what we can do to improve, so please reach out to us if you have any additional feedback to share, thank you.

      Allison A on Google

      image

      Business Response on Google Nov 3rd, 2022
      Allison, our team strives to deliver comfortable living, and we're saddened to see that your experience with our community wasn't to your liking. We'd like to respond to any concerns you have, so please contact our office directly at your earliest convenience, thank you.

      Laura Wieser on Google

      image We had roaches living in our oven when we moved in and it took over a month for them to do anything about it.
      Our kitchen sink stopped up and they managed to flood the basement fixing it, ruining things of ours.
      Theres a pool, but it hasnt worked since we moved in last summer. Our AC is currently on full blast, but its still 85 inside, at 11pm. And only getting hotter.
      The office messed up our rent on the portal one month and we still got a threatening letter over it, and they STILL tried getting a late fee from us EVEN AFTER ADMITTING IT WAS THEIR FAULT.
      One star bc they allow pets.

      Business Response on Google Nov 22nd, 2022
      Laura, our staff is sad to learn that you have not enjoyed your stay in our community. We encourage any resident dealing with pest concerns in their home to report this to us directly. We assure you we will pass this along to our professional pest control team for quick treatment remedies. We apologize for any inconvenience you have experienced due to us fixing your sink. We strive to provide our guests with top-notch amenities and while we know that the pool closure is frustrating, we only want to offer residents the safest facilities. We hope to reopen the pool soon and encourage you to check back about this. We are proud of our pet-friendly homes and hope will allow us a fresh start to improve where we went wrong. Our team takes all feedback to heart as it allows us to grow in a positive direction. If you have any questions please call or visit us directly.

      Terri Seier on Google

      image When I moved in construction was not done and I had construction workers in and out without my knowing for the first week. The townhome had cockroaches and has had multiple leaks in the first month of me moving in. There is extensive water damage through out the townhome from the previous tenant and the place needed extensive cleaning done before I wanted to unpack anything.
      I put in a work order for leaks in my basement from the half bath and outlets not working (which could be due to faulty wiring and is a potential fire risk) 2 weeks ago and they have not called to schedule maintenance to enter my home and fix these issues.
      Most importantly, I asked them to schedule pest control again after the initial spray and they did not email me informing me of them entering my home. This is separate from the monthly pest control list.

      Business Response on Google Jan 8th, 2024
      We understand that first impressions are important when moving into a new home and we are sorry that your home did not live up to your expectations. We would greatly appreciate an opportunity to work with you to get your stay with us back on track. As for any pests, we’re very sorry to hear that issues with household pests have been negatively affecting your stay with us. We would be more than happy to speak directly and work with you to find a lasting solution to the problem. Please give us a call at your earliest convenience so we can address this situation for you. Please reach out to us as soon as possible so we can discuss resolutions for this issue and work together to provide you with the five-star experience that you deserve!
      Load More Reviews

      Overall Rating

      Overall Rating
      ( 41 Reviews )
      9
      4
      1
      1
      26

      Write a Review

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