Subway

Opened my sandwich and that was all the meat in it. Same with my girlfriends. Horrible experiences at subway lately. Quality has gone downhill like crazy. The kid behind the counter was nice but seemed extremely nervous like it was his first day.
Mar 20th, 2024

The guy touched the cash and then all the food with the same gloves which gave me the ick but Im still gonna eat the sandwich
Mar 19th, 2024

Mar 5th, 2024

Jul 22nd, 2023

Update #2: I ended up getting a refund after sending multiple emails. I'll raise the star value to 3 stars because I don't think the main issues I raised here are local issues. I think these are most likely corporate issues and I don't want to damage an individual store's reputation because of corporate actions. Update: I received an email from the district manager within hours. She was kind and apologetic and offered to refund me for the sandwich that I had issues with. I replied to her email (which appears to be the same email address that my ISP rejected) with the requested information, so we'll see what happens. I haven't received a send rejection yet, so that's a good sign. I will continue to update this review, but keeping it at 1 start for now until something actually happens. Original review: Placed an order online for pickup and was told that it would be ready at a certain time. Once the app told me my sandwiches were all ready, I went into the store only to find that my order hadn't even been started yet. With one teenage kid working, I waited for him to make sandwiches for the large family at the counter before I could even speak to him, at which point he said he hadn't been able to get to my order yet. Not his fault, btw...there should have been a second worker. I waited for a total of 30 minutes to get my order. One of the four sandwiches we ordered, which just happened to be mine, was a complete disaster. First of all, it wasn't wrapped properly and it was spilling out into my truck as I drove home. Secondly, when I unwrapped it, there was hardly any lettuce or tomatoes, both of which I asked for extra of. Thirdly, I was very sweet and I did not ask for anything sweet, quite the opposite actually. I ended up filing a complaint for the one sandwich (the others were fine) only because it was sweet. I could live with the lack of lettuce and tomatoes, no big deal, but a sweet sandwich is just gross. I provided every bit of information they asked for and promptly received an automated email stating that someone would follow up. The next day I received an email from the district manager, who then asked for my address and a physical copy of the receipt. Of course, I didn't have the receipt, but since it was an online order, I included a screenshot of the order in my response. Not surprisingly, I received a send rejection from my ISP stating that the email was invalid. Not one to give up, I tried again, but again received the send rejection notification. So basically subway is acting like they are going to "make it right", but then give you a no-reply email address so that you can't actually reach anyone. Great job, subway! Screwing me over on an $8 sandwich will cost you many times that in lost business, I promise. If the district manager for this location wants to try again, please contact me and perhaps I'll update this review with the results of our conversation.
Mar 29th, 2024