Hatcher Mobile Services

Mar 30th, 2024

Rather long story short, I ended up paying $675 for them to replace a fuse. On the invoice stated that the technician first ripped out and replaced a bunch of wires, THEN put a test light on the brake controller and replaced the fuse. Well I'm not a mechanic I would think that when diagnosing an electrical problem a test light and fuses would be the first step, ripping out and replacing wires would be a last resort.
Mar 25th, 2024

Superb service center. Great techs and honest diagnostics. Managed really well and constantly provides verbal updates - will become our primary service center.
Jan 25th, 2024

Jan 23rd, 2024

I came to this place for a DPF clean out. I would find out the hard way when my truck started coding, I actually got screwed badly. I took my truck to Freightliner only to be told my DPF doser was completely clogged, and my DPF filter was cracked. So, I took my truck back over to Hatcher for an explanation for this. Austin informed me they dont check parts of the system like the doser. As far as the filter, he claims that it got like that after I left. I wasnt even 2 months since they supposedly cleaned the filter out. Also, they dont clean the filter, they send it out to a third party vendor. I paid 2030.00 for this. Most clean outs are around 300.00 to 700.00 I would find out. So, Austin stands there and says hes trying to help my at a cost higher than what they originally charged me. The got damn filter cost 1800.00 new. It would have been cheaper if I would have just taken to truck to Freightliner from the start.
Apr 4th, 2024