Big Chicken

Brandon, the friendly employee at Big Chicken, made our visit memorable. The **Original Big Chicken Sandwich**crispy chicken, pickles, and Cheez-It crustwas a winner. The unique fries and vibrant atmosphere added to the experience. **Recommendations**: - **Oreo Shake**: A must-try. - **Uncle Jerome's Nashville Hot** sandwich: For spice lovers. Big Chicken delivers on taste and value. Thanks, Brandon!
Apr 7th, 2024

Shaq knew how to do it big! Good food surprisingly friendly and charismatic customer service and a clean and uncrowded gaming area.
Apr 4th, 2024

Great chicken sandwich, good fries, plus they have a few games to play for free (Foosball)
Apr 3rd, 2024

Mar 28th, 2024

I am so sad to have to write this review because I have supported this business since opening day. I placed an order via the Big Chicken App a few weeks ago for future delivery. The delivery timeline came and went and I recieved an email from both Uber (delivery provider) and Big Chicken that my order was cancelled. This confused me because it showed delivered on my app. I called the location and was told my order was picked up and if Uber didn't delivery then I have to call who I placed the order through for a refund. I advised I placed the order through the Big Chicken app. He told me that they can't access online orders to do refunds and I would need to contact uber for a refund. I reiterated that I didnt buy from Uber, I bought from them and I got a cancellation email from Uber and Big Chicken so something, on their side, prompted that email. He refused to assist and put it on Uber. We called Uber they said we have to talk to the restaurant since they are just the delivery partner and the restaurant would refund and go through thier internal process with Uber. We called the restarant back to inform them. Got the same back and forth. We asked for corporate number. He gave us the wrong number. We found the corporate number online which led to the Paradise location. We were quickly assured of a refund. It never happened. We've called back to both locations and put in the corporate inquiry form twice with nothing back from the company. I can't support a brand that behaves like this. It makes no sense that they wouldn't refund for an unrecieved order. Even if it was an Uber problem, it's up to the restaurant to make it right and then to check their vendor. It's not on the customer to be sent all around the place for 2 weeks with no outreach or resolution in site.
Mar 26th, 2024