Lola's Burgers

Im not going to lie, $10 for a side of fries is criminal
Mar 16th, 2024

Burger patty was fried way too much and way too crunchy overcooked
Mar 7th, 2024

Solid smash burger. A tad small for $14, basically the same size as in n out. Great flavor on the burger
Feb 22nd, 2024

My husband tried to order his cheese burger without onions. Somehow it came out without anything. It was an ordering error that I was unaware of. I took it back up and asked them to fix it. They did but the young lady working had a very nasty attitude about it. We paid $66 for two burgers onion rings and a drink. She said we should have checked the order. She should have asked about the order. When the customer is placing and order and makes a mistake it is reasonable that the company correct the situation without a snarky nasty attitude. It appears you are saving money having fewer employees. The customer is not trained to enter the order and ask for changes. But the workers should be kind and helpful when a mistake occurs. They were n the beginning but the last words she shared with me were snarky. I didnt appreciate that at all. Certainly your company strives to give good customer service. Maybe she needs a class in manners
Mar 10th, 2024

Very cool place with lots of other little restaurants in the eatery to choose from with a big communal sitting area. The tables are all a bit too small and only sit 2-4 at the most, so if you have a group bigger than that, itll be a bit awkward because the tables are spaced weird too. The ordering system is a nightmare. Everybody goes up the counter to order and every time, the employees have to explain that you order with the QR code or across the whole place at the kiosks. If you dont have Apple Pay or another mobile pay, you have to manually type in your card details on your phone. at the end of all this, the mobile ordering has the guts to ask for a tip. Takes 10 minutes to get a single burger, no fries, and it costs double what you would think. The water cups are not over at the drink machines, like you would think, but they are behind the counters, where again, there is no cashier to help. Instead you have to wait for the cooks to come and give you one bad customer experience but good food.
Feb 5th, 2024