Ice Cold Air And Heating

A few weeks after another A/C guy "fixed" our system, it broke again on a hot night when we were expecting an overnight guest. (!) We made a call, and were pleased when they were courteous enough to call to say they were running late. They showed up only about 15 minutes behind schedule, and quickly began inspecting...they identified that the capacitor (which I thought was a made-up word) had nearly burst, and removed the broken part, installed a new one, and kindly, patiently answered all my uneducated A/C questions. :) I am so thoroughly impressed by this experience! Definitely call these guys first!
Sep 14th, 2013

New 4 ton unit purchased from Ice Cold Air Heating. Bruce M. Copertino Jr. ( NSCB Lic # 0063408 ) co-owner with Mother Bernadette P. Taylor are NOT someone you want to call when you need SERVICE!!! When I needed service on the unit he just sold me, he was a NO CALL - NO SHOW for 3 days in the July Heat. LIES... LIES and Babbling, lame excuses and more LIES were the only thing I was given for a written 3 year labor warranty. Formal complaint will be filled with The Nevada State Contractors Board. This twenty - something KID is not someone you want to do business with. All you get is HOT AIR !!!
Aug 16th, 2013

WORST CUSTOMER SERVICE EVER!!!!! 5 hrs late on the 1st appointment, eventually I ended up calling in to work cause I was hoping to get my a/c fixed. On that 1st visit, it almost seemed as if he was just trying to collect my service call fee. No communication at all!!! Never showed up to the 2nd appointment. Found out the whole time I'm at home waiting on the 1st appointment this Technician which is also the business owner was busy posting ads and promotions on his business facebook and Craigslist. So while I'm at home waiting and having to miss work with my 4 yr old daughter in this heat, this guy is busy online not caring about his clients. He also wanted to charge me for a cleaning on the a/c unit that I later found out by another technician I didn't even need. I finally had to call my Home Warranty to have another contractor come service my a/c. I don't even care if I have to wait another 3-5 days to get it fixed as long as i'm dealing with someone who is responsible, honest, communicative and does not waste my time!!! NOTICE: the review was posted the same day the owner replied to the bad review..... Thanks Bruce Copertino for wasting my time and money!!! Dishonest crook!!
Dec 1st, 2013

Guy showed up 45 minutes "after his three hour service window" driving a 20 year old car. That's right, not a truck. No call and no apology. Spent 10 minutes and blew my condenser. Had cold air when he arrived and none when he left. Said he would call my home warranty company and would be about 48 hrs to get a part. When I checked with warranty company 48 hrs later, he never bothered to call. What a clown. If you want less cold air from your AC unit call and ask for Bruce...he'll get you warmer in the summer in 10 minutes and then forget about you.
Jul 11th, 2013

Thanks!!!!
Mar 19th, 2013