William J. Guarini, Inc.

Update: After speaking with the owner after my experience with one of their employees. I am pleased to say that the company does care for the quality and safety of their customers. Proper guidance was given as to what the actual work entails and how we can go about resolving the issue. Had a horrible experience with one of their employees. They were set out to replace a water heater and were sent through pseg. The first comment from the plumber was do you have a private plummer or they are doing the job. I expressed that's why they were contacted and he continued to state that if they don't do all repairs they won't do the work. I understand things need to be to code but if someone is not informed of what is needed to be done for it to be to code one won't understand. He only kept stating it's expensive and never fully explained the depths of the repair. Which is highly unprofessional also the way he spoke to me was very rude as if i am supposed to know what is the work needed to be done. Also he stated they cant evaluate more until monday which i also expressed to him that i have an autistic child in the home and i needed something done sooner which he said no i have to wait until monday. When my husband arrived his whole demeanor and his tone changed but at that point my husband told him to leave since he heard how he was speaking. And told me to contact the office and pseg again. I have read good reviews and I hope it was just one bad apple but they need to have there employees speak to people with Professionalism to be able to do proper business. I was able to speak to after hours team who ensured to have a supervisor call and have another plumber to evaluate and give a proper explanation as what exactly needs to be done. She is the only reason why I'm able to give 2 stars I really hope my experience tomorrow will be better than what is was today. Highly upset that I have a family with children and elderly with no hot water for another day now.
Mar 24th, 2024

They are caring and compassionate individuals. They care about their customers.
Mar 3rd, 2024

I was issued a red tag violation from PSEG. I contacted Guarni Plumbing and they scheduled me for the following day. They resolved my issue. They are professional, licensed and Insured.
Feb 12th, 2024

We want to replace our HWH and called PSEG and they connected us with Guarini to provide the estimate/installation. Diego came promptly on 1/30/24 to provide a more detailed estimate, and he was incredibly thorough (testing water pressure and checking chimney venting). He provided info in laymen terms and handed me the written estimate. A different company provided an ballpark estimate on 1/29 but didn't do those tests, so we didn't have an accurate idea of the estimate add-ons that they would've stumbled upon. I'm reaching out to Guarini for a revised estimate to change from gas to electric HWH. Like that they have qualified staff on the phone, scheduling, etc. Very happy with Guarini customer service.
Feb 3rd, 2024

Drivers don't know how to drive. Cutting off, honking, blinding, using emergency lights. Extremely aggressive and endangering other drivers.
Jan 16th, 2024