PNC Mortgage

The bank manager, Samantha Frazer, acts too important to be bothered with customers, even if they are long time clients with personal and business accounts. After waiting, as they requested, I was given multiple excuses why she wouldn't be available to notarize a document, one of them being that she's all booked up for the rest of the day. I was ASKED TO LEAVE and schedule an appointment for another day. Unreal! A bank manager acting this way. I went to another bank, and viola, document notarized with a smile. I plan on closing my accounts here.
Oct 24th, 2023

Unorganized, unfriendly, inconvenient, outdated
Apr 19th, 2023

Convenient location. Terrible customer Service. Unfriendly and unwelcoming brunch manager. Outdated software without standard options you would expect from big bank. Linking accounts is difficult and time consuming. Mobil deposits have multiple limitations. Each account requires minimal balance to avoid monthly charges compared to majority other banks that look at total portfolio. Check order is overpriced and security is designed in such a way that you cannot order check from standard check printing vendors. Any other big bank has this option. It feels that this "security limitation" is designed to collect more money from customers for incidentals.
Apr 6th, 2023

Terrible experience. ATM swallowed my debit card. no proper response from bank.
Sep 7th, 2022

This branch is absolutely terrible. They basically tried to extort me for a check I deposited twice by accident. Both girls who helped me were virtually useless and didnt know what they were talking about. My balance was put in the negatives of the check amount and they told me I had to pay the whole thing, even though the bank had already retracted the check. The PNC on Nassau Street fixed this problem for me effortlessly and did not try to extort me, so I will NEVER EVER be going to this branch again for help. I highly recommend avoiding at all costs, especially considering this wasnt my first problem with them, but it was the nail in the coffin.
Oct 7th, 2021