Santander Bank Branch

Horrible Staff. The male teller is the only that works while the front end manager observes and gives orders regarding things she does not know what she is speaking about but does not help customers waiting online for over 15 minutes. This branch needs new staff that wants to work. Telling people to go the machine then why does she need a job? She don't.
Feb 2nd, 2024

Nov 15th, 2023

I am very disappointed, I have been with this bank more than 25 years. But from last 2 years every time my experience is horrible. Personal bankers are the worst one, they have the biggest attitude, act like they are doing you a favor. They dont even maintain any time when you make an appointment.
Oct 24th, 2023

Best Customer Experience ever. All staff including Frandairy Viloria who is so sweet and kind. Exceptional service. Love it
May 5th, 2023

Need to educate and update your staff about procedures especially when you're telling the wrong information. Got a letter in the mail to call branch or walk in person to update my business contact/files, and etc. Spoke to someone who "supposedly" did it just to have my card blocked. Called again wouldn't help told me I'd need to come in person. I eventually called a rep who eventually found me a branch who helped me clear the block off my account after submitting some personal details to his email address. This left a very sour taste in my mouth so I'll be shortly just removing all my money and closing the account. Personal skills are SUPREMELY LACKING and KNOWLEDGE. The knowledge of the procedures at the bank they work at are even worst. Good Riddance.
Nov 24th, 2023