Global Luxury Suites at The Arches

Apr 6th, 2024

If I could give this Zero stars I would. I literally just checked in here few minutes ago. THE BED IS DIRTY!!!!!!! this place was not cleaned. I booked this thinking it was a hotel, it was not. I'm not sure if the pictures on the website are old but I walked into a complete dump. And I have an infant with me which I included when I booked so you would think the least they could've done was provide a clean bed and clean place to sleep. And you can't get a refund. Do not book here and get scammed.
Feb 11th, 2024

Me and my wife spent New Years in New York. And I found this place. After reading some many bad reviews I started not to book. Only 2 problems we have was the lock in code. But after calling customer service that was fix. But parking is not so great if you in big body suv. That parking in the back was no no for us. So we took our chances on street parking. Clean rooms. Very clean inside.. peaceful.. definitely book again. Just be parking on the streets.
Jan 14th, 2024

I stayed in a gentrified area and my experience was okay, but it could've been better. The hotel is supposed to be fancy, but it didn't quite feel like it. When I got to my room, it smelled funky, and even the hallway wasn't great. The appliances were fine, but the couch had a broken leg. The mattress covers and pillows were stained, which kind of grossed me out. Since its supposed to be a luxury hotel, it was giving more low-quality side. It seems like the hotel has potential, but it's not living up to it. This hotel has the potential to be better. I just wish people could take better care of it, especially since its new. Additionally, the company should have someone on site just in case of any problems. They run everything by email and never answer your calls. Rooms: Spacious - Luxury
Jan 12th, 2024

Fine hotel with a clean room. The reviews online prepared us for something very bad, but it's not the case. We had a perfectly good experience. You get what you pay for, and what you pay is not a lot for NY. Check-in and all other contact is not with a front desk but through email and/or phone. I get that this can be unsettling when something does go wrong. For us, it was all fine. The room we had (313) was neat and tidy and had a large balcony and kitchenette. There are some complementaries like coffee, a sponge etc. There is also tea, but no kettle and there was no soap or shampoo. For light sleepers, buy some earplugs and take a sleeping mask. Our room was right in front of a train track and storage yard with floodlights (on all night). The curtains will let trough light. Again, no issue for us, but be aware if you are sensitive for this. It's located in a newly developed part of the South Bronx, which is a multicultural neighborhood. The area is not that tidy or clean, but it's safe. Everyone is just minding their own business. The place is situated near two subway stations (
Jan 7th, 2024