Rafael Reyes NMLS# 68976 Cross Country Mortgage

Had a great experience working with Rafael and his team. Rafael always making himself available for questions and made this experience go smoothly. I will recommend him to my friends and family.
Jul 2nd, 2023

Rafael is all talk and zero get done. He will talk over you not letting you get a single word in. Everything is done over the phone so he leaves no trace of anything he says so I suggest recording every conversation. Every call has to be scheduled, for every single thing! There was a time when he emailed to schedule a phone call, a whole day goes by (which could be crucial when the market is moving at a lightening speed) and all he did was asked a very stupid question that he could've asked in that same email he sent to schedule the call! So many times I would get off the phone with him totally confused by all the babbling. He is one of those people that talks, talks, talks but zero actual information gets passed through. I've wasted so much time with him, don't make the same mistake No, Refael, we did not get to work together because of your work ethic (thankfully I've realized it early enough in this experience) but the review is a very accurate representation of how you work
Jan 19th, 2024

I worked with Rafael throughout my process of purchasing a co-op and I have never worked with anyone who is unreachable (seemed like he was always on vacation, or not at his desk) and always delegated to someone on his team and his team members didn't respond to any of my emails. I was promised a closing date and they did not succeed with meeting the promise. I've worked with many mortgage brokers in my past but Rafael was the first who was VERY hands off of my process. He kept pointing fingers at my lawyer instead of fixing the problem. He had no empathy towards my father being sick and not being able to respond to him quickly enough. I requested to change my point of contact at CrossCountry but nobody at the office got back to me about this. Eventually I ended up closing later than promised and paid $1000 out of pocket for the lateness. I suggest if you want a smooth process do not work with CC or if you I advise do not work with Rafael Reyes.
Aug 30th, 2023

Great experience with Rafael, an expert!! Zero issues and a great transition on my new home. THANKS RAF!!
Jun 24th, 2023

I closed on my first home (co-op) two weeks ago with the help of Rafael Reyes and the CrossCountry Mortgage team. I am very pleased with the service that they provided starting from the very first phone call right down to the post-closing check-in. During the time in between, Rafael has always been professional, responsive and provided me with answers to all of my questions. The entire process (especially underwriting!) can be daunting but thankfully their online system was user friendly and easy to navigate. Rafael and his team would also send follow-up emails and/or make phone calls to ensure that each step is being communicated clearly so that the process can move along accordingly. Overall, I am very happy and satisfied with the product and outstanding customer service that I received. I definitely recommend Rafael/CrossCountry Mortgage to anyone looking to finance their home.
Jun 24th, 2023