Western New York Dental Group Buffalo Main St

I have had nothing but positive experiences with WNY Dental. Very prompt and professional service. I have been a client for many years.
Apr 11th, 2024

Sep 19th, 2023

Mar 25th, 2023

Jan 13th, 2023

My family and I have been patients of the practice for well over 15 years I had my phone number change rather quickly and the office did not have the information . It changed rather quickly when switching phone carriers As a result of this I never received reminder calls or texts . The result was my son and I missed our appointments which never happens . It was an appointment scheduled 6 months ago for your cleanings . We missed the appointments and incurred a 100 expense which they will not waive . Under the circumstances you would think they would waive the fee. That is something that should be done given the nature of the no show I think its shameful that they didn't think that in good faith or as a professional courtesy that they should waive the fee The "Office Manager " who I spoke Katie never acknowledged what her role until I called back to speak to the manager she was forced to so during our conversation. Very unprofessional I will not be coming back with my family to the practice . My hope is they improve their level of professionalism since it reflects poorly on the organization. There is a lot of competition out there and service is what sets you apart . They have poor front desk customer service . With the many alternatives and great places to go for dental work in WNY I will go else where . I will be sure that others know of my experience
Mar 8th, 2022