The Westin Buffalo

This place is cut above the rest. Very impressive.
Mar 27th, 2024

Mar 22nd, 2024

Fantastic hotel. Surprisingly so. Front desk was great and accommodating, especially Paul and Cody. The restaurant is good with a great Salmon Bowl. Bedding is as good as advertised and they have nice waterfall showers. One snafu with some shirts I had asked to be pressed, but they made that right. All in all every bit as nice as the newer Marriott properties and some JW Marriotts.
Mar 9th, 2024

My go-to hotel for any business trips to Buffalo
Mar 7th, 2024

Hello, I just returned from a weekend away in Buffalo at the Westin. The hotel was beautiful, clean and the staff were mostly friendly and attentive. However the mother daughter weekend that was supposed to be relaxing and fun was ruined by staying at this hotel. When we entered we were told we had to clear the lobby because a large group was coming in. So immediately after checking in we had to either go to our room or stand inside their restaurant until this large group was checked in. I received a phone call and due to the music in the restaurant I had to take the phone call outside so I could hear. To my surprise when I tried to come back inside the hotel I wasnt allowed because this large group that turned out to be a hockey team we were seeing that weekend had arrived. So there I was standing outside freezing in downtown Buffalo by myself. Is this how Marriot treats paying customers? One takes president over another? To the point where I have to wait outside? This was beyond ridiculous and quite frankly terrible first impression. I tried to keep it to myself because I did not want to ruin the weekend for my mom and I. Later that night some friends joined us and we were looking forward to watching a baseball game at the lounge in the lobby. Upon check in the girl told us it was open from 5-9. But it was a ghost town. Nobody was working and apparently the tv did not work. So we quietly sat in the common area by the fire place talking with our friends. The large group was returning again and we were told we cannot address them. Which was fine. However their security was extremely rude and kept walking by us shaking his head at us as if we were doing something wrong by sitting in the lobby. (Another mother/daughter had complained about this as well to the manager). So again, we felt like second class citizens staying here. After we went back to our room to watch the blue jays game with friends because there was literally nothing to do at this hotel in the lobby. The next morning we went down to the little cafe and got coffee. (Little cafe was great). Then as we were waiting for our friends another mother and daughter joined us to have coffee. We were sitting there talking when the manager came over and said we have a large group coming in and we need to clear the lobby. So once again we had to either go back to our rooms or stand in a restaurant until they go back to their rooms. We said to the manager we will not move and would like to finish our coffee and we are in the corner by the main door on Delaware and will not interrupt the group. Well that yet again wasnt good enough and we had to retreat back to our rooms like children that didnt behave. I have never been treated like that ever during a hotel stay. When I booked this hotel for myself and my mother there was nothing written on the reservation about large groups and having to be sent back to my room whenever they decided to come and go. This was not a relaxing weekend. And after paying $400cdn for a room Im even more upset. And $200 for mediocre food in their restaurant. When we left we asked to speak to a manager who literally just fed us lines from a typical HR background. He was zero help and stated that this large group had all of this written in their contract. But we were paying customers too and didnt deserve to be treated this way. As a Marriot Bonvoy member this is especially disturbing and will make me reconsider my stays with them in the future.
Mar 31st, 2024