Mavis Discount Tire

I had a dangerous tire bubble.  And I had to travel the next day. They located and obtained the needed tire early the next morning and got me on the road. Fair price. Attentive and friendly. .
Nov 25th, 2022

Had a great experience at Mavis New Rochelle. Incredible service and friendly and attentive staff. Mechanic was very professional and really know his stuff. Wouldn't go anywhere else and neither should you!
Mar 12th, 2021

Feb 12th, 2021

worst mavis to deal with here at new rochelle any shop is a step up from this place..
Dec 14th, 2020

My experience at Mavis had three parts. My first part was when I called the store to see if I could get me 2 tires for my car they told me they only had two in stock and said they would have to let me know the next day if they in fact had the two tires in stock from their inventory. After careful consideration I thought it would be best to not wait for the two tires and to just get four new tires which I did the next day. Michael from the store helped me out I had the tires installed however the tires were over inflated by almost 10 pounds. The next day after driving 25 miles I went to tighten the lug bolts as per the notice Mavis has in the store,  however I was unable to tighten many of the lug bolts because the decorative caps on the lug bolts were damaged. As I was explained to by Xavier at the Mavis location many automakers put decorative caps on the actual lug bolts, overtime water / temperature expands the caps and they are difficult to remove or they cannot be removed at all.   In the process of Mavis changing the tires the impact wrench had damaged some of those decorated caps. When I went to tighten up my lug bolts I could not as several of them were damaged and one of them was completely missing. The issue I have with this is that in my opinion Mavis should have made me aware that this had happened because if I would have gotten stranded on the side of the road I would not have been able to change a flat tire. I am in no way saying that Mavis is responsible for the design of the car manufacturer with the decorative cap on the lug bolts. However in my opinion if they did damage the decorative cap that they should have made me aware of possible solutions. Xavier did explain to me that if I bought new lug bolts without the decorative caps they would replace them which they did a few days later at no charge. Which I greatly appreciate and this has been done however my issue is one of safety.  Customers should be made aware of this before the work is done.  In the end everything worked out I would buy tires again from them I just hope this is something that is addressed not only in this store but at the corporate level.
Feb 27th, 2021