Janie and Jack

I gave 1 star for the store on 1150 3rd Ave. I love Jane and Jack since I had a daughter and discovered jane and jack on line I've been buying since. Never have I been into one of their stores before. I went yesterday, March 29 2024. Let me tell you how petty Associate Jenisa was. A flower headband they reserve for was literally dirty and look like it was wiped on the floor. So I saw it and went to pick another that even had a tag on it. Now i get to the register to finalize my purchase as I was doing so she kept switching the dirty one for the clean one and tells me there the same. You know I let her have it. Now I walk out of the store. Do you know she still places the dirty headband back in my bag and takes the clean. Something said, "Look inside before you take another step, and when I did, she did exactly what her dirty self looked like. I was appalled. I never experienced no dum sh.. like that.
Apr 1st, 2024

If I could give ZERO stars I would..to the Janie and Jack, 1150 3rd Ave, New York, NY 10065.. My 4 year old and I went to buy a couple dresses because she had picture day and some Easter events coming up. My daughter said mommy I have to pee I asked an employee if there was a bathroom available. She said no not for the clients I said please my daughter has to urine. She said yes because it was a FOUR year old. As we approached to the bathroom which was located in the stock room. She was opening the door as I was getting READY to go inside an employee name JASMINE screams MISS KAROL your not suppose to let no one in. I understand completely the rules and regulations. I GET IT!!!! BUT HOW DO YOU DENID A FOUR YEAR OLD CHILD A BATHROOM!!!! I asked her AGAIN is for my child please.straight forward NO I'm sorry YOUR SORRY WHAT ARE YOU sorry about that my four year old have to urine on herself you piece of GARBAGE!!!!! . Overall, Completely disappointed. I USUALLY shop a lot at this store I never had a horrific experience. HERE is the worst PART my daughter said mommy that lady was not nice you caused an entire uncomfortable conversation with my child. I felt completely disgusted and discriminated by JASMINE we were light skin and she was Dark skin. They will NEVER see a DIME!! From my friends and family. I Will do all my shopping ONLINE. This store can CLOSE DOWN or have a staff change. ASAP. Never had a horrible experience in my life AT A CHILD STORE!!!!!!!! My child ended up peeing on herself and me going to Starbucks bathroom to Change her outfit.
Mar 7th, 2024

Dear Janie and Jack Customer Service, I hope this message finds you well. I recently had an experience at your store that I feel compelled to share. While I have generally been satisfied with your products, my most recent visit was unfortunately marred by an encounter with one of your employees, Jasmin. During my visit, Jasmin displayed a level of rudeness towards my daughter that I found highly distressing. Her behavior seemed not only unprofessional but also discriminatory, leaving both my daughter and me feeling unwelcome in your store. I believe that such behavior is not representative of the values Janie and Jack stands for. I understand that employees can have bad days, but I feel it's crucial to address instances of discrimination and rudeness promptly. I kindly request that you investigate this matter and take appropriate action to ensure that your customers have a positive and inclusive experience at Janie and Jack. Thank you for your attention to this matter. I hope that by bringing this to your awareness, steps can be taken to rectify the situation and maintain the reputation of Janie and Jack as a customer-friendly brand. JASMIN SHOULD GET FIRED EFFECTIVE IMMEDIATELY!!!!!
Feb 27th, 2024

We took my granddaughter to buy an outfit for picture day at school my granddaughter needed to use the bathroom and was discriminated against by an employee named Jasmin she pulled the girl out of the bathroom door when it was an emergency to use the bathroom she was very rude and my granddaughter She was traumatized because she couldn't relieve herself but I will never go back there. She was a loyal customer of that store.
Feb 16th, 2024

Really nice store to shop for kids.
Dec 16th, 2023