Stuart Weitzman

Excellent and friendly service!! Great shoes…
Jan 2nd, 2022

Marielle sent my shoes and I got them within -2 hours .Stuart Weitzman customer service is the best and so are their shoes. Definitely with the money and the positive customer experience.
Sep 30th, 2021

It was my first time at this store and I was amazed at the excellent customer service. I was looking for a particular color pump which they did not have in the store. The sales associate - Sierra - advised that she would do some research and let me know if she found the color I wanted. I left my email and the next day she sent me a picture of the perfect pump in the color I wanted. She had it shipped and I received it in two days!
Apr 22nd, 2021

Jan 2nd, 2021

Last Sunday I bought my first pair Stuart Weitzman shoes at the 5th Avenue location, and I had a stellar customer service experience. Many of the shops on 5th Avenue can feel stuffy and stuck up- but not this store! Eric was an absolute dream of help and patience while I tried on several styles of boots. I landed on the Reserve Boot in black suede. The following day when I went to wear them I noticed an imperfection in the suede. I called the store, and the manager, Abby answered. She was super helpful, and suggested that if the suede brush I was given didn't take care of it, to bring them back in. The spot remained and I brought the shoes back on that Friday, and was helped by a lovely associate named Gladys. She and her colleague inspected the shoes and tried to brush the imperfection out. It didn't budge. They politely encouraged me to come back to the store when Abby was working so she could assist me. The next day I called ahead of stopping in. Abby called me back, encouraged me to come in, and told me she had already set aside another pair for me to exchange them for. I went in and it was nothing but 5 star professional service. We discussed the possibility of exchanging the suede for the Nappa leather as they are easier to care for, and there's less opportunity for imperfections. I tried on both and decided the suede were my favorite. Within minutes I was out the door with a new pair of boots, boxed up - no standing around for an exchange. Abby apologized for the multiple trips I had to make to exchange them- but I told her it was not an inconvenience to come each time and experience professional service. Thank you to everyone at this location, who helped me! Can't wait to buy another pair in the near future!
Dec 25th, 2020