Edible Arrangements

Chocolate Bananas were mushy. They are supposed to be ripe and edible. Uuurgh!!!
Mar 11th, 2022

Feb 22nd, 2022

Feb 12th, 2022

Worked with my local Edible Arrangements in Glen Oaks to have this location do 2 deliveries to my dear friends family. I was weary of all the bad reviews that were done.. Yet still I ordered a platter welcoming them to NY and also an arrangement for her daughter's 21st birthday. I spoke to them directly and worked with Christina and told her my concernns. She reassured me that all would be well.. I requested the delivery to be there for check in on Thursday Dec 9 which they did. Her birthday bouquet was also delivered the following day. Everything was fresh. See pictures attached. Wanted to thank Christina for her extra efforts with locating the second delivery and confirming that it got sent to Intercontinental Times Square. She was diligent and caring and I truly appreciated her making my dear friend and her family trip to NY a memorable one. Her handwritten note to them to correct a spelling error was extra thoughtful and appreciated. It personalized it vs the typed out message. They enjoyed the platter and the arrangements. Thank you Christina.!!
Jan 4th, 2022

I placed an order for a chocolate dipped strawberry arrangement with a few additions. This was for my partner's daughter for her 16th birthday on July 16th. They were out in New York to celebrate her birthday. I wanted to surprise her with a little something. The total of the arrangement came out to $112.11. Upon receiving it, my partner contacted me to thank me for sending it but the strawberries were inedible. They ended up having to dispose of the entire thing, only keeping the balloons and card. She stated that the strawberries were mushy and overripe. I contacted the store via the company website the same day (July 16th) and sent them a detailed description of the product and that I was extremely disappointed in the quality. I demanded for a full refund. Unfortunately, her Mother did not take any photos of the arrangement. By Tuesday July 19th, I did not hear anything from Edible Arrangements. I called the customer service number to follow up on my complaint and they connected me directly to the store. The lady I spoke to was not able to authorize a refund and claimed that only the manager could do that. I stated that if she could not issue me a full refund, I'd rather speak with the manager. She also claimed that the manager was not at the store. I asked for her to have them contact me once he/she was available. It's been over a week and I still have not heard anything from them at all! This is absolutely ridiculous! I order from Edible Arrangements quite often and I have NEVER had an experience like this one where the store is perfectly content charging their customers premium prices for disgraceful quality. I am demanding a full refund! I have filed a claim with the Better Business Bureau along with this review. Buyer beware! Do not order from this location.
Jul 24th, 2021