Brentwood Hotel

Thank you for taking the time to leave us a review, Roberto, we appreciate the feedback. I'm sorry to hear you were disappointed with your experience. As stated in our reply to your review on Expedia, while our mini bars are stocked with snacks, drinks, coffee, and tea (with more available at our lobby), we're always looking for ways to improve, and would love to hear more about what items you think we can add to make our mini bars even better. Regarding the furniture, I apologize if any item was broken or not functioning properly. Our staff was not alerted of any broken furniture during your stay, and could not find any issues during an inspection after you checked out. If there is something we missed, we would like to address the issue as soon as possible. Please feel free to reach out to us directly to discuss these items further. Thank you again for staying with us, we appreciate your business.

We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. We will inform our guest service agents and department about your choices on the survey with outstanding compliments. I am sure they will ask me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you had a most memorable experience with the facility and staff.Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

Dear Alyssa N.,We appreciate your feedback and the time you've taken to communicate regarding your recent stay at our establishment.At our hotel, we strive to accommodate numerous guests each evening and make their stay as satisfying as possible. Our primary goal is to offer dependable service to all our guests at reasonable prices. Therefore, it's truly disheartening to hear that your recent experience with us did not meet your expectations. Please accept our sincere apology for any inconvenience you may have encountered.As you can read from numerous guest compliments mentioned, we receive numerous positive comments and compliments from our guests, and our ultimate desire is to ensure that every guest leaves with wonderful memories of their stay.After carefully reviewing your survey response and considering the conversation you had with our innkeeper, Ms. Julie, during your stay, we conducted a comprehensive inspection of the room. We can confirm that no fleas were found after your pet vacated the room. We regret that you chose to communicate the issues only at checkout, especially considering the length of your stay. We pride ourselves on providing professional, educated, passionate, and hard-working staff across all our locations, and we do not compromise on the quality of service.Furthermore, we engaged our national pest control company to inspect the room in question, and their report indicated that none of the issues you mentioned were observed. We take such claims very seriously and are committed to ensuring the safety and comfort of our guests. Your willingness to share your recent experience and suggestions is genuinely appreciated. Please rest assured that we will continue to prioritize safety and the satisfaction of our guests. We sincerely thank you for choosing our establishment for your accommodations and hope that you will consider staying with other locations for your personal satisfaction and our peace.

Hello Mr. Nick, we thank you for taking your most valuable time to share with us on your visit. We love you enjoyed the raft Cocktail, again thank you for allowing us to serve you.

Mr. Jonathan, Thank you for the most wonderful honor and opportunity to serve you, we are extremely thankful to you for sgaring on your stay. Have a fantastic day.