Cobra Deck and Concrete Restoration Raleigh

In the past, we’ve stripped and refinished our large deck ourselves. But since we’re 65 yrs old, we decided to let younger professionals do it. We also wanted our screened-in porch thoroughly cleaned of black mold. Based on laudatory reviews and the sales rep’s pitch about how great the deck would look, we went with Cobra Deck & Concrete for $2300. Over the course of 3 weeks (yes, weeks, not days), 5 different crew members came out. The first was a young woman who stripped the deck and washed the rails for staining (the sales rep told us the oil-stained rails would not need to be stripped). Admittedly, she worked hard, but the next day revealed that a lot of the deck’s latex stain remained. Also, the rails and lattice were still very dirty, so we stripped them ourselves.A few days later, a man came to strip a large patch of residual latex paint, but he didn’t remove any of the numerous patches scattered throughout, saying that sanding would take care of them. After a few more days, another man came to finish cleaning the missed moldy areas of the porch and did a very good job, but when we asked about putting down a protectant, he said it would cost $375 more (we subsequently did it ourselves in about 30 min). Finally, several days later, two more men came to sand and stain the deck. They acknowledged that the deck was not stripped properly, so we asked if they’d strip it again. They said they’d discuss it (presumably with the project manager). They decided to sand instead. They worked hard and while sanding removed most of the latex stain, it still left over 100 streaks and small patches throughout. Also, the sawdust filled the narrower crevices between the boards preventing drainage. They then put down one coat of stain and said they were done, as the wood wouldn’t absorb a second coat. Upon leaving, they said that it didn’t turn out as well as they’d hoped due to all of the residual latex. At our request, they left us the unused stain (about 2 gallons). Since the deck looked even worse the next day, we cleaned out the crevices and put on a second coat (which went on just fine). In total, we put in about 19 person-hours stripping and staining. While it still doesn’t “look like new” by any means, it’s now marginally acceptable.To be fair, the crew worked hard, but was clearly rushing, so we suspect that the project manager (who clearly underestimated how much work was needed) wanted them to get onto other projects. And maybe that’s why they decided to sand and stain the same day rather than re-strip the deck (ideally with a better stripper) and stain when the deck dried. Clearly our experience doesn’t reconcile with the laudatory reviews, but since the company was called Renew Crew at that time, we wonder if there’s a new owner. If so, it seems that once Cobra sank their fangs into Renew Crew, rather than provide the previously lauded service, they adopted a business model more along the lines of “take the money and slither away.”
Jul 23rd, 2023

Crew did a good job of staining our fence and made sure everything was cleaned up. Happy customer!
Nov 13th, 2022

Loved my experience with Cobra! They were responsive to the initial request for a quote, they were very helpful in understanding the options and pros/cons of each. Scheduling and payment were easy! The admin staff is very responsive and thorough!
Nov 12th, 2022

Team 2 were professional, courteous, and knowledgeable. They even took the time to work around my flowers and trees. My fence looks like a brand new fence. Thank you.
Oct 4th, 2022

After June , July, Aug Sept. They are gone. only had a few boards to replace to paint deck and the rail.they did not cover deck furniture and spray white paint all over black deck furniture. Missed replacing boards had to come back Sprayed white over black grill met. always late or do not show for a week or 2. Some of the crew is rude .also poured white paint and gray paint in back yard. a huge mess. Crew always coming to clean the mess the other crew left. No stars not even one.
Sep 21st, 2022