Hilton Garden Inn Winston-Salem/Hanes Mall

( 675 Reviews )

1325 Creekshire Way
Winston-Salem, North Carolina 27103
(336) 765-1298
Website

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Hours

Thursday:

24 Hours

Friday:

24 Hours

Saturday:

24 Hours

Sunday:

24 Hours

Monday:

24 Hours

Tuesday:

24 Hours

Wednesday:

24 Hours

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Chamber Rating

Verified Member

4.1 - (675 reviews)

373

163

Read Our 675 Reviews

Chamber Rating

Verified Member

4.1 - (675 reviews)

373

163

› ‹

tamika windham
Decent hotel. Charged me 10 dollars for parking, and I didn't have a rental.
Apr 3rd, 2024
Heather Miller
SCAM! Hilton Garden Inn in Winston Salem NC charged several hundreds of fraudulent charges to our debit cards causing us overdraft fees etc. The Mgrs don't care about their guests, finally had to file Fraud with our bank. I recommend NOT staying there. If you do, watch your Card Statements very CLOSELY!!!
Mar 7th, 2024
Alanne Saunders
Friendly staff great stay. Location is next to the mall and there is plenty of food options nearby. Would definitely stay again .
Mar 5th, 2024
Tiffany Davis
I WILL NEVER USE THE HOTEL AGAIN! The customer was terrible. The Manager and front desk person was very rude and not helpful! Choose another property!
Mar 2nd, 2024
Phil Levin
Grading this against other business class hotels there are three things important. Decent room, good location, good food. THE ROOM is a 5. Great desk space. Plenty of light. Comfortable bed. plenty of USB enabled outlets. The pool was great. Warm enough to be usable. A 5. But a hotel has to be functional. Little things like parking. Construction trailer land kills off the parking. I am parked across the street from the hotel. Then I had the misfortune of choosing a package with breakfast. The food ranges from bad to discusting. Of 6 days only one day had bacon. Every version of eggs was more or less the same. On the day I tried made to order it tasted like a pre made product. The hottest was great. If it was possible I would give the front desk staff below zero. I agree 100% with the comment about zero engagement. Rooms: The room is a 5. Great comfort. Well thought out outlets. Bright. Walkability: Several nice places to eat nearby you do not have to cross major road to get to. Food & drinks: Sub par to terrible. The $20 bar burger had me vomiting an hour later. The $13 buffet breakfast lack the basics most included places have. And would a strip of bacon once in six days kill you
Feb 11th, 2024

Read Our 675 Reviews

About
^{Hilton Garden Inn Winston-Salem/Hanes Mall}

Welcome to Winston-Salem's newest hotel, the Hilton Garden Inn Winston-Salem/Hanes Mall. Our hotel is located in Winston-Salem off I-40 and Stratford Road (exit 189), convenient for both the business and leisure traveler. Come enjoy an unique blend of history, culture, charm and hospitality.We are just minutes from restaurants, area attractions, landmarks and the largest mall in the southeast, Hanes Mall. Major nearby corporations near the Hilton Garden Inn Winston-Salem, North Carolina hotel are Sara Lee, Krispy Kreme Headquarters, R J Reynolds American, Hanes brand and Forsyth Medical Center. Also, the Wake Forest University is less than ten minutes away.The Hilton Garden Inn Winston-Salem, North Carolina hotel features 112 rooms with over 2,500 square feet of flexible banquet and meeting space. Each guestroom is equipped with 42" LCD TVs with HD programming, a spacious work area, complimentary wired and wireless high-speed Internet, voicemail and data port. For your convenience while you are staying at the Hilton Garden Inn Winston-Salem, North Carolina hotel, each room includes a microwave, refrigerator and coffee maker. Iron, ironing board and hair dryer are also standard in each room.The Hilton Garden Inn Winston-Salem, North Carolina hotel has a complimentary business center which is accessible 24-hours a day. The Great American Grill restaurant serves breakfast and dinner, and is open from 6:00am to 10:00pm daily. A heated indoor pool is available, as well as a 24-hour fitness center.***** Everything. Right where you need it. *****

Contact Info

(336) 765-1298
Website

Payment Methods

AMERICANEXPRESS
CASH
DINERSCLUB
DISCOVER
MASTERCARD
VISA

Images

Questions & Answers

Q What is the phone number for Hilton Garden Inn Winston-Salem/Hanes Mall?

A The phone number for Hilton Garden Inn Winston-Salem/Hanes Mall is: (336) 765-1298.

Q Where is Hilton Garden Inn Winston-Salem/Hanes Mall located?

A Hilton Garden Inn Winston-Salem/Hanes Mall is located at 1325 Creekshire Way, Winston-Salem, North Carolina 27103

Q What is the internet address for Hilton Garden Inn Winston-Salem/Hanes Mall?

A The website (URL) for Hilton Garden Inn Winston-Salem/Hanes Mall is: https://www.hilton.com/en/hotels/intwsgi-hilton-garden-inn-winston-salem-hanes-mall/?SEO_id=YEXTN-AMER-GI-INTWSGI&y_source=1_MjA4MjI3OC01NDUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D

Q How big is Hilton Garden Inn Winston-Salem/Hanes Mall?

A Hilton Garden Inn Winston-Salem/Hanes Mall employs approximately 20+ people.

Q Is there a key contact at Hilton Garden Inn Winston-Salem/Hanes Mall?

A You can contact Jeanna Carr at (336) 765-1298.

Q What days are Hilton Garden Inn Winston-Salem/Hanes Mall open?

A Hilton Garden Inn Winston-Salem/Hanes Mall is open:
Thursday: 24 Hours
Friday: 24 Hours
Saturday: 24 Hours
Sunday: 24 Hours
Monday: 24 Hours
Tuesday: 24 Hours
Wednesday: 24 Hours

Q How is Hilton Garden Inn Winston-Salem/Hanes Mall rated?

A Hilton Garden Inn Winston-Salem/Hanes Mall has a 4.1 Star Rating from 675 reviewers.

Key Contacts

Jeanna Carr

Manager

Hours

Thursday:

24 Hours

Friday:

24 Hours

Saturday:

24 Hours

Sunday:

24 Hours

Monday:

24 Hours

Tuesday:

24 Hours

Wednesday:

24 Hours

Ratings and Reviews
^{Hilton Garden Inn Winston-Salem/Hanes Mall}

Overall Rating

( 675 Reviews )

373

163

Write a Review

tamika windham _{on Google}

Apr 3rd, 2024

Decent hotel. Charged me 10 dollars for parking, and I didn't have a rental.

Business Response_{on Google} ^{Apr 5th, 2024}

Hi Tamika, we're glad you found our hotel decent. We're sorry to hear about the parking charge issue you encountered. Please feel free to reach out to our support team at https://help.hilton.com/s/contactsupport or (336) 765-1298 to provide more details about your booking. Your feedback is valuable to us as we strive to improve our services. We hope to welcome you back for a better experience in the future. T

Heather Miller _{on Google}

Mar 7th, 2024

SCAM! Hilton Garden Inn in Winston Salem NC charged several hundreds of fraudulent charges to our debit cards causing us overdraft fees etc. The Mgrs don't care about their guests, finally had to file Fraud with our bank. I recommend NOT staying there. If you do, watch your Card Statements very CLOSELY!!!

Business Response_{on Google} ^{Feb 14th, 2024}

Heather, we appreciate your review. The reason for the charges are based on your stay and the requests you made to the front desk among other things. At check-in you wanted us to split the payment between multiple credit cards which we accommodated. After this you stated one of the cards was being shut off due to "fraud" and stated to our AGM to go ahead and authorize the full amount on the second card due to the first one being shut off. Ultimately you were authorized one more room + tax than needed due to at first wanting the payment split, but then coming to ask the full amount to be charged on the second card fully. Everything would be evened out though after checkout and the remaining authorization would be returned to your card (if it already hasn't been). Additionally, you had a pet and after your stay it was discovered the dog slept in the bed and had vomited on the duvet cover. The stain was unable to be lifted from the duvet so you were charged accordingly for the cost of the duvet ($50.00). Anything relating to the double authorization was at your request and again, will be credited back (the timing of this is up to your bank). I hope this helped clarify the charges.

Alanne Saunders _{on Google}

Mar 5th, 2024

Friendly staff great stay. Location is next to the mall and there is plenty of food options nearby. Would definitely stay again .

Business Response_{on Google} ^{Feb 27th, 2024}

Alanne, we appreciate you taking the time to review our freshly renovated guestrooms. We hope to see you again soon!

Tiffany Davis _{on Google}

Mar 2nd, 2024

I WILL NEVER USE THE HOTEL AGAIN! The customer was terrible. The Manager and front desk person was very rude and not helpful! Choose another property!

Business Response_{on Google} ^{Feb 14th, 2024}

Hi Tiffany, we're sorry to hear about your recent experience at our Hilton property. Customer service is a priority for us, and we encourage you to reach out to our support team at https://help.hilton.com/s/contactsupport or (336) 765-1298 with more details about your stay. Rest assured that we are looking into the issues you've raised. We hope to have the chance to welcome you back for a better experience in the future.

Phil Levin _{on Google}

Feb 11th, 2024

Grading this against other business class hotels there are three things important. Decent room, good location, good food.
THE ROOM is a 5. Great desk space. Plenty of light. Comfortable bed. plenty of USB enabled outlets.
The pool was great. Warm enough to be usable. A 5.
But a hotel has to be functional. Little things like parking. Construction trailer land kills off the parking. I am parked across the street from the hotel.
Then I had the misfortune of choosing a package with breakfast. The food ranges from bad to discusting. Of 6 days only one day had bacon. Every version of eggs was more or less the same. On the day I tried made to order it tasted like a pre made product. The hottest was great.
If it was possible I would give the front desk staff below zero. I agree 100% with the comment about zero engagement.
Rooms: The room is a 5. Great comfort. Well thought out outlets. Bright.
Walkability: Several nice places to eat nearby you do not have to cross major road to get to.
Food & drinks: Sub par to terrible. The $20 bar burger had me vomiting an hour later. The $13 buffet breakfast lack the basics most included places have. And would a strip of bacon once in six days kill you

Business Response_{on Google} ^{Feb 11th, 2024}

Phil, we appreciate your honest review. We willl certainly look into the issues you have mentioned and improve. It's reviews like yours that help us improve our amenities and services to our guests. Again, thank you.

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Overall Rating

( 675 Reviews )

373

163

		373
		163
		58
		26
		55

		373
		163
		58
		26
		55

Hilton Garden Inn Winston-Salem/Hanes Mall

Hours

Chamber Rating

Chamber Rating

About Hilton Garden Inn Winston-Salem/Hanes Mall

Contact Info

Payment Methods

Images

Questions & Answers

Q What is the phone number for Hilton Garden Inn Winston-Salem/Hanes Mall?

Q Where is Hilton Garden Inn Winston-Salem/Hanes Mall located?

Q What is the internet address for Hilton Garden Inn Winston-Salem/Hanes Mall?

Q How big is Hilton Garden Inn Winston-Salem/Hanes Mall?

Q Is there a key contact at Hilton Garden Inn Winston-Salem/Hanes Mall?

Q What days are Hilton Garden Inn Winston-Salem/Hanes Mall open?

Q How is Hilton Garden Inn Winston-Salem/Hanes Mall rated?

Key Contacts

Jeanna Carr

Manager

Hours

Ratings and Reviews Hilton Garden Inn Winston-Salem/Hanes Mall

Overall Rating

Overall Rating

Overall Rating

Overall Rating

tamika windham on Google

Heather Miller on Google

Alanne Saunders on Google

Tiffany Davis on Google

Phil Levin on Google

Overall Rating

Overall Rating

Overall Rating

Overall Rating

Write a Review

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About
^{Hilton Garden Inn Winston-Salem/Hanes Mall}

Ratings and Reviews
^{Hilton Garden Inn Winston-Salem/Hanes Mall}

tamika windham _{on Google}

Heather Miller _{on Google}

Alanne Saunders _{on Google}

Tiffany Davis _{on Google}

Phil Levin _{on Google}