AAA Red Bank

Appointments are not kept at this location. Rude customer service rep informed me that my only option was drop off, despite making an appointment a week advance because drop off was not an option for me. Then I was told in a very condescending manner that I could wait 3 plus hours and I would be charged $160 before they would look at my vehicle. I have been coming to this location for routine maintenance several years, never again. Wasted a morning I had to take off work, so be advised. I would probably have a different opinion if I was offered an apology instead of attitude, but Ill be taking my business elsewhere from now on
Apr 11th, 2024

The customer service people were a delight
Apr 2nd, 2024

Do not come here if you are in need of honest and good work. These people literally just reset my check engine light and said if the check engine light comes back on bring it back up here and we will scan again and fix the problem that shows but from the looks of it your truck is running fine. Five minutes into driving my truck the check engine light comes on and truck does not accelerate. They close for the day and I bring it in first thing in the morning. They literally had me sitting in the waiting room from 9 oclock till 2 oclock in the afternoon just tell me that the check engine light came back on and to take it to Dodge It could take days to do and he didnt have the time to do it
Mar 31st, 2024

Horrible customer service, brought our car up to get fixed all for them to say nothing is wrong and to bring it back if my check engine light comes back on. We ended up having to bring it back today around 9am. Multiple people of different color other than mine with no appointment walked in and was serviced perfectly fine. 6 hours later here I am still waiting and they tell me they pulled my car in but cant fix it because they do not have enough techs nor have the time too and to take it to Dodge. Why waste my whole day just for you to not even do your job?? I had an appointment and was not prioritized but everyone who did not have an appointment was. This was very inconvenient for my family. Dont do business with them!! Horrible experience 0/10
Mar 30th, 2024

On a 30 degree day it took two and a half hours to get lockout service.
Mar 3rd, 2024