Hampton Inn & Suites Cincinnati/Uptown-University Area

Apr 9th, 2024

Room was nice and clean. The parking is EXTREMELY tight and you have to PAY to park. When we talked to the rude woman at the desk in the morning about getting our parking validated because they STILL put a parking ticket on our car ...she became VERY RUDE and argumentative. We have been Hilton Honors members for 10 years and stay at Hampton inn all over the country and NEVER have we been treated as badly as we were here. I would give this one a hard pass before I ever stayed there again. The staff is so rude here!!
Apr 1st, 2024

The room was far too expensive for the quality. The AC unit didn't work, the TV didn't work properly. The breakfast the next morning was not very good AT ALL. So overall will NOT be coming back. Oh and they charge you 9 dollars to park in the hotel parking lot..where you've already paid to stay...
Mar 26th, 2024

Long rant: the gist of it is that my bedsheets were soiled! The day staff are rude, lackadaisical, and inconsiderate, and Hilton doesn't care! Spent the night here with my Sister who was having surgery at Good Sam Hospital. The photos show you what I found when I turned the sheets back to go to sleep. Mikkena who was working the front desk was apologetic and gave me clean sheets immediately, but it was late at night and she was the only one working so I had to go down to the lobby, then back up to my room, and re-make the bed myself. The next day we left for the Hospital at 4:30am. When we were told that my Sister didn't need to stay overnight in the Hospital, I called the Hotel to see if we could cancel our reservation for the second night. Heather answered the phone, (VERY unprofessional phone greeting and tone) but did allow us to cancel, so I went back and got our things. Less than 2 hours later when we were leaving the Hospital, my Sister realized she had left her water bottle in the hotel room fridge, so back we went. Heather and Cherie were at the front desk. I first asked Cherie where the rest room was on the main floor. I had to ask her 3 times because I could not understand her lackadaisical tone. Then I watched Heather roll her eyes and put a customer on hold because she clearly was irritated speaking to them. When we asked if a purple water bottle had been found in our room, Heather said no, that it was not left in the fridge. We asked if we could go up and check the fridge but they said no. When we insisted that it had to be there (or on the Housekeeping cart) Cherie asked a different employee (who happened to be walking through the Lobby) to go check. He came back with the purple water bottle. Based on the attitude and demeanor of Heather and Cherie, we decided not to bring up the incident of the sheets. We would contact corporate because I knew neither of these employees would be helpful or cared about our experience. Come to find out, when my Sister contacted Corporate Hilton, Cherie is the Front Desk Manager! And, Hilton just referred us back to her! My Sister asked for a partial refund of the room but they denied that request and said they would issue her Hilton Honors points but it's been over a week and she has not received any points and has not heard back from anyone.
Apr 8th, 2024

My sister and I stayed one night on Tuesday, March 26. I had to be at Good Samaritan Hospital by 5:00 AM the next morning for surgery so we chose to book a room to save on driving time the day of. We got all settled in, dressed for bed early, and were horrified to discover one of the beds had filthy sheets...stained like someone had recently had sex in them and they had not been changed. We immediately called the front desk and were given the option to change rooms (fair enough...the front desk person was the only employee there, so couldn't leave the front desk area. She was considerate and helpful). But we were all ready to sleep and didn't want to have to get dressed again, pack up, and move so we opted to go down and get clean sheets and change them ourselves. Even after having changed the sheets, we were grossed out at the thought that the room hadn't been cleaned thoroughly. The next day, my sister realized she had forgotten to take our items from the fridge in 502. We called the hotel and stopped by (right after I had been released from the hospital surgery unit) to retrieve our items. There were two women at the front desk who seemed quite miserable to be there. They were not friendly at all and could have cared less that we wanted our items back. One (who we later found out was the front desk manager) said she had asked housekeeping to look and the items weren't there. We insisted that they have someone look again or let us go to the room and check. At that point, a young man on staff went to look and sure enough, came back down with the items. He was very courteous. It was obvious that the front desk had not asked anyone to check the refrigerator until we went back in person and insisted. Before our long drive back, I needed to use the lobby restroom. The front desk employee (manager) barked out something as she pointed down the hall. Neither of us could understand her and it took 3 tries of her yelling for us to understand that she was shouting out a code for us to use to get into the restroom. Very non-professional. After being home for a few days, I called the General Manager (Alexandria George). I requested a partial refund. I left two phone messages and never heard back so a couple days later, I emailed her and the Front Desk Manager (Cherie Bunkley) asking for a call back. Alexandria asked me to email my concerns which I did. Never heard back. I then decided to call the general Hilton number for customer service. After an hour of being on put on holds, being transfered several times, and recounting the story to 4 different people, I ended up being sent to the hotel and talking with the Front Desk Manager! She said she would talk to the General Manager and get back with me. As of today, (3 days later), still no response. A friend of mine had stayed at this hotel when her father had surgery and recommended it highly. She said the staff was super friendly and accommodating. My experience was quite different. Overall, my stay at this Hampton and the lack of professionalism or follow up is the worst experience I have ever had at ANY hotel!! I'm a patient and understanding person but the lack of really any customer service by this particular hotel and the national Hilton is truly unbelievable. For this reason I will never go back and will not be staying at any Hampton/Hilton for a long time, if I can avoid it.
Apr 8th, 2024