MODERNCRE8VE

*Update: changing to three stars from two for now. Someone from the business contacted me right away upon seeing this review. After discussing it and seeing pictures they acknowledged there was a mistake with the construction of the bed and volunteered to remake the re-ship it to us. There's clearly some issues with customer service and things falling through the cracks at the moment, but I do appreciate them finally responding and agreeing to fix the issue. I will adjust the review to 4 stars from 3 once we actually receive the corrected bed.* I hate to leave a negative review for any small business, but since Modern Cre8tive has not responded to our inquiries about the issues with our order, I don't feel I have any other recourse. We placed an order for the Bosco bed back in October. The (I believe) owner who I spoke to about the order was very pleasant to deal with. They agreed to make us a custom bed with a slightly shorter headboard to fit our space and even gave me a slight discount up front for the materials they would save. They estimated the bed to take 8-10 weeks. It took significantly longer than that and only just arrived last week. That alone is not a huge deal since I understand supply chain issues are weird, etc. However, when the bed arrived there was a problem with the construction. The installers had trouble assembling it, because either the sides were built upside down or the corner braces were. Originally they installed the sides with the slat braces, facing down, which was the only way possible, given the orientation of the steel corner braces. After discussing it, they decided to remove the steel corner braces, flip and reinstall them so that the slat mounts were facing up. In doing this, however, the slats are mounted far higher than intended (not recessed as described), and the bed sits at least 2 too high. We have a very tall mattress and the recessed feature was a big part of the reason we wanted this bed. As it is now, the mattress almost covers the headboard entirely, which defeats the purpose of the beautiful headboard, and the bed looks pretty silly. The bed frame IS beautiful - but however, we have left 3-4 phone messages, and sent 2 emails since our bed was delivered 10 days ago about the incorrect construction, and no response. It's a huge bummer and very disappointing after spending a good deal of money and waiting so long for the bed. I am sincerely hoping someone reaches out to us soon to figure out how to remedy the problem.
Feb 29th, 2024

Absolutely stunning! This will be the second piece of furniture I have purchased from ModernCre8ve and once again they did not disappoint. The first piece was a custom dining room table. Beautiful! This time I purchased the Warwick, king size bed frame. Stunning! Such rich and warm tones in the walnut wood, and extremely well built. They seem to take great care and pride in their work, paying attention to every detail. If you want cheaply made furniture that will last 2 or 3 years then go elsewhere. This is the type of stuff built to last generations. Thank you, again Robert and crew!
Feb 11th, 2024

Bought a walnut table, absolutely love it. Craftsmanship is superb, quality of the wood is fantastic, it was exactly what I was looking for. Production and shipping did take a while, but they communicated progress regularly, so I knew what to expect. Would definitely order again.
Jan 11th, 2024

Just received my Santa Monica table via local pickup from moderncre8ve and couldn't be more happy with it. I had an excellent experience from order to pick up. Parrish in particular was always really responsive and helpful via email when I would ask for status updates on my order, and also sent me a follow up email with helpful tips for how to best care for my beautiful new table. What a pleasure to support such an awesome local business. Will definitely be ordering from them again.
Jan 28th, 2023

I ordered a Santa Monica dining table from ModernCre8ve and having now received it, am loving it. The quality of construction is incredible and it is everything I could have asked for. I hate to give any criticism to such great craftsmen, but their delivery process does need a good tweaking. My only frustration was in the timeline for delivery, which was initially estimated at about 8-10 weeks, and was subsequently pushed back several times, with delivery finally happening at 23 weeks. With supply chain slow downs and loss of staff, I understand delays, but I wish they would have been up-front and honest about what the timeline expectations should be. Aside from that, I am still pleased with my purchase and would recommend them to anyone searching for a quality all-wood piece of furniture. Service: Woodworking
Jan 27th, 2023