Red Roof Inn Toledo - University

Thank you, David, for telling us about your stay at the RED ROOF INN TOLEDO - UNIVERSITY. I am glad to read your kind remarks about the affordability of our hotel, the cleanliness of the rooms, comfortability of the bed, and all the other kind words highlighted resulting in a 5/5 score.Once more, thank you for your review. Red Roof hope to continue to provide great experiences for you. Very truly yours, Sharma Red Roof Management RediResponse Specialist

Hello David, The team and I at the RED ROOF INN TOLEDO - UNIVERSITY want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our nice location, clean rooms, friendly staff and affordability. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. We hope you will return so that we can provide you an even superior experience. Sincerely, Kerry-Lee RediResponse Specialist

Dear Rosey,We are sorry to hear about your recent experience at the RED ROOF INN TOLEDO - UNIVERSITY. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to your interactions with our staff, the less-than-ideal encounter you mentioned, and the other highlighted issues. As it relates to the missing amenities in your room, please feel free to explore our other room options. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management in an effort to address your concerns.In the future, should you have any issues while with us, please contact our front desk in real time so we can take care of the issue to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Thanks for sharing your feedback with us, Daniel. The team at our RED ROOF INN TOLEDO - UNIVERSITY was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that you liked the friendly housekeeping staff and our nice rooms, it was displeasing to read that this was the impression left with you. You stated that the manager was unhelpful, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist