Boot Barn

Unprofessional Conduct and Lack of Assistance from Store Manager - Trina. I had the most outrageous and disappointing encounter I've ever experienced while seeking assistance from the store manager. The conduct displayed by Trina was unprofessional, utterly lacking in customer service, and quite frankly DISRESPECTFUL. I had called the store, and was simply asking for the contact information for the Store's Senior Leadership Team in order to address a complaint. I communicated with Trina calmly, professionally, and politely, only to be met with outright refusal to provide any contact information. Furthermore, during our interactions, Trina displayed a complete disregard for professional decorum by abruptly hanging up on me FOUR TIMES, without attempting to resolve the matter or even provide basic courtesy. I had to call another location to obtain the contact information for district managers. Not only as a customer, but as a PERSON, I expect a certain level of respect and assistance when reaching out to a manager for support. However, the behavior exhibited by Trina fell egregiously short of these expectations, leaving me deeply dissatisfied with the level of "service" provided. It is imperative for Boot Barn to address such instances of unprofessional conduct promptly to ensure that other customers do not encounter similar treatment in the future. Upholding standards of professionalism and customer service should be paramount in maintaining the reputation and integrity of your organization. I trust that Boot Barn will take appropriate action to address this matter and prevent such occurrences from happening again in the future.
Mar 26th, 2024

Good staff but boot selection in my size wasn't available.
Feb 12th, 2024

Jan 3rd, 2024

nicer stuff than expected
Jan 2nd, 2024

Dec 23rd, 2023