Floor Gallery
-
7101 Northwest Expy Suite 420
Oklahoma City, Oklahoma 73132 - 405-949-2700
Hours
Chamber Rating
-
Ivan Reyes
Great selection and personal.
Sep 10th, 2022 -
David Guerrero
Apr 25th, 2022 -
scott sowder
We got new flooring in our master bedroom and it looks great! We appreciate their responsiveness and will be buying more! Service: Install flooring
Sep 3rd, 2021 -
Jay Sekar
Jul 28th, 2020 -
C Dubya
The sales experience was excellent, but the actually delivery left much to be desired. Ashley was knowledgeable and extremely patient and helpful during the sales process. Unfortunately, the actual project was not the best experience. While the crews did a good job on the flooring itself, the tile crew left a terrible mess of the yard, my driveway and sidewalk. I found numerous razor blades in the drive, mortar smears and stains all over the drive and sidewalk and mortar on my cabinets which will result in me sanding and repainting. Not to mention trash all over my front yard that I had to clean up. Oh, and let's not forget the two holes they punched in my walls that the crew tried to avoid owning up to. Ashley did offer to repair, but I did it on my own. Another miscommunication was that I did not realize that I was responsible for reinstalling the toilets. Their crew took them out, but would not put them back in. I had thought I was told "we'll get a plumber to put them back in" but it was actually "YOU'LL need a plumber to put them back in". Miscommunication. However, I find it unprofessional to not just make that a turnkey part of the install. Put a line item on the quote and just make it happen. For nearly $30k, I shouldn't have to hire a 3rd party to finish the job. The carpet crew showed up and complained incessantly about not wanting to move furniture and not having the right materials and not being given the right information. They were so upset, I actually asked them to leave. He calmed down and promised he'd do a good job and I was lucky they sent him "cause you really don't want the other guy." They ended up helping with some furniture that day, but I ended up tearing down and moving the big pieces myself so they would have completely open rooms the next day, despite being told I would not have to. To be fair...they did do a good job. At the end of the project, I communicated that the balance of the insurance settlement was coming in and I could either pay by credit card or wait for the insurance so I could pay cash. I was told they would wait for the cash (avoid the CC fee). I then got a call from the store requesting payment. In the background, I could hear the manager or owner complaining very vocally that I should have paid 2 days earlier. His attitude caught me off guard and I asked for him to speak up. I don't think he realized I could hear him, but he got on speaker phone and agreed to just take the CC over the phone, which I gladly did. Bottom line, the end product turned out good. But, if I have to do flooring again, I will undoubtedly turn elsewhere. Services: Tile work installation, Install flooring, Flooring
Dec 31st, 2022
Contact Info
- 405-949-2700
Products
- Tile
- Hardwood Flooring
- Vinyl Flooring
- Carpet
- Commercial Flooring
Services
- Flooring Installation
Brands
- Shaw
- Mohawk
- Daltile
- Marazzi
- Kane Carpet
- Fusion Flooring
- Adleta Flooring
- Metro Services
- Engineered Floors
- Virginia Tile
- Soci
- MS International
Languages
- English
- Spanish
Specialities
- Flooring Sales
- Flooring Installation
- Flooring Repair
- Residential Flooring
- Commercial Flooring
- Carpet
- Tile
- Vinyl Flooring
- Hardwood Flooring
- Laminate Flooring
- Stone
- Flooring Education
Payment Methods
- AMERICANEXPRESS
- APPLEPAY
- CASH
- CHECK
- DISCOVER
- FINANCING
- MASTERCARD
- PAYPAL
- VISA
Questions & Answers
Q What is the phone number for Floor Gallery?
A The phone number for Floor Gallery is: 405-949-2700.
Q Where is Floor Gallery located?
A Floor Gallery is located at 7101 Northwest Expy Suite 420, Oklahoma City, Oklahoma 73132
Q What days are Floor Gallery open?
A Floor Gallery is open:
Saturday: Closed
Sunday: Closed
Monday: 8:30 AM - 6:00 PM
Tuesday: 8:30 AM - 6:00 PM
Wednesday: Closed
Thursday: 8:30 AM - 6:00 PM
Friday: 8:30 AM - 6:00 PM
Q How is Floor Gallery rated?
A Floor Gallery has a 4.4 Star Rating from 12 reviewers.
Hours
Ratings and Reviews
Floor Gallery
Overall Rating
Overall Rating
( 12 Reviews )Ivan Reyes on Google
Great selection and personal.
David Guerrero on Google
scott sowder on Google
We got new flooring in our master bedroom and it looks great! We appreciate their responsiveness and will be buying more! Service: Install flooring
Jay Sekar on Google
C Dubya on Google
The sales experience was excellent, but the actually delivery left much to be desired.
Ashley was knowledgeable and extremely patient and helpful during the sales process. Unfortunately, the actual project was not the best experience. While the crews did a good job on the flooring itself, the tile crew left a terrible mess of the yard, my driveway and sidewalk. I found numerous razor blades in the drive, mortar smears and stains all over the drive and sidewalk and mortar on my cabinets which will result in me sanding and repainting. Not to mention trash all over my front yard that I had to clean up. Oh, and let's not forget the two holes they punched in my walls that the crew tried to avoid owning up to. Ashley did offer to repair, but I did it on my own.
Another miscommunication was that I did not realize that I was responsible for reinstalling the toilets. Their crew took them out, but would not put them back in. I had thought I was told "we'll get a plumber to put them back in" but it was actually "YOU'LL need a plumber to put them back in". Miscommunication. However, I find it unprofessional to not just make that a turnkey part of the install. Put a line item on the quote and just make it happen. For nearly $30k, I shouldn't have to hire a 3rd party to finish the job.
The carpet crew showed up and complained incessantly about not wanting to move furniture and not having the right materials and not being given the right information. They were so upset, I actually asked them to leave. He calmed down and promised he'd do a good job and I was lucky they sent him "cause you really don't want the other guy." They ended up helping with some furniture that day, but I ended up tearing down and moving the big pieces myself so they would have completely open rooms the next day, despite being told I would not have to. To be fair...they did do a good job.
At the end of the project, I communicated that the balance of the insurance settlement was coming in and I could either pay by credit card or wait for the insurance so I could pay cash. I was told they would wait for the cash (avoid the CC fee). I then got a call from the store requesting payment. In the background, I could hear the manager or owner complaining very vocally that I should have paid 2 days earlier. His attitude caught me off guard and I asked for him to speak up. I don't think he realized I could hear him, but he got on speaker phone and agreed to just take the CC over the phone, which I gladly did.
Bottom line, the end product turned out good. But, if I have to do flooring again, I will undoubtedly turn elsewhere. Services: Tile work installation, Install flooring, Flooring
Overall Rating
Overall Rating
( 12 Reviews )Write a Review
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