DoubleTree by Hilton Hotel Oklahoma City Airport

Awful place. I requested to change my reservation dates to the week prior. But they refused to do so, even though the change request was two weeks prior. Then I asked for a refund, but without giving a sensible reason or justifiable cause, they refused to refund my entire fee, no offer to even partially refund. I travel a lot, but I will not be using any of these double tree places again out of principle. Be wary of this con artist chain!
Apr 7th, 2024

Very nice rooms, fair price
Mar 26th, 2024

I could hear footsteps above my room. Loud heavy steps at 2 am. Not good. Breakfast was not included, but they would not change it to one with breakfast. IDK why it could not be done. It would add up to the same amount but easier on my end for reimbursement for a business trip. Customer service was not good.
Mar 24th, 2024

Mar 20th, 2024

I use the off airport parking. I have in the past complained about Ms. Anita that has a disability so she is not able to assist with getting the luggage on and off the van. She is very friendly and welcoming. I reserved a spot at the hotel again. I showed up at 3 because I had a flight leaving out at 5. The young man at the desk was rude. I guess it was too early in the morning for the both of us. After I gave the information he needed, he informed me that the driver would be in at 6. I explained to him, I needed to be at the airport prior to. He stated I need to get an Uber. He said it snarky. I was not happy and the hotel should not allow us to put in times that are not available to them. This guy said it has open slots because the hotel is 24hours. This is not right that we pay for a service and then have to pay again, before they are not available yet. The same thing happened when I got off my flight. It was 10 and the lady said they stopped at 10. Please fix your reservation system. Dont let us sign up for times that are not available! I paid double each time, what I paid to park at this hotel! The staff at the desk is the first person we come in contact with, they are the face of your company and when they are rude, it looks bad for the entire establishment!
Mar 19th, 2024