Fairfield Inn & Suites by Marriott Oklahoma City Downtown

So I never actually got to be put in the room and i rarely find my self in Oklahoma and where I find the hotel online good reviews no where on the website did I see for 21+ the service at first was good but after purchasing my room all they could tell me it was policy and Oklahoma law in Oklahoma there is no law for that so for one that is a lie two after she walked away for a min to get the manager she grabbed a sign that said you have to be 18 and also all people with children be warned you cannot leave them alone
Mar 18th, 2024

I left my robe in my room 506 will you guys mail it to me the room was not in my name?
Mar 16th, 2024

Mar 16th, 2024

Comfortable bed Noteworthy details: Parking is a little slim. Other than that one of the best Ive stayed at in okc
Mar 2nd, 2024

Stayed for business 3/12/24- 3/15/24. First impressions were good. Hotel is centrally located near the convention center, paycom center and walking distance to brick town and other sites in downtown OKC. There are downsides. The biggest being it is on a loud street and the busy BNSF railroad. The hotel doesnt seem to be designed to alleviate noise pollution. Between the traffic, trains, thin walls, and thin floors it is a very noisy hotel. The beds were not to my liking either. Also, There was a lovely view of a homeless encampment from my room which really complimented my stay at this hotel. The front desk staff were not the most pleasant front desk Ive encountered in my travels, but they were not all bad. I didnt take names so I cant specify what staff were pleasant. Unfortunately, your team is only as strong as the weakest link, and there are a couple weak links that I encountered on this trip. My biggest gripe is feeling like an inconvenience to the front desk staff when asking them to make simple corrections to my invoice, and snapping at my coworker when he asked to do the same on his. This took place upon our checkout on 3/15/25 at approx 3:15am. Im so sorry to inconvenience the resting night audit by having him make a couple simple modifications to the invoices. Side note: There should be a dress code of some sort for the front desk staff. The pajama/sleepy/un showered look is not appealing, nor expected from a corporate brand such as Marriott. Bleh. Next gripe, I tried calling the hotel directly on 3/17/24 to see if I could have my bonvoy number added as the front desk staff didnt add it when requested at check in and most likely wouldnt be bothered to do so if I had noticed at the time of checkout on 3/15/24 (that assumption being based on the attitude from the crabby snappy sleepy front desk agent we had the unfortunate luck of encountering during our check out on 3/15/25.) Lindsey answered my call and the call lasted about 20 seconds total. Not a single attempt or care from Lindsey to try to resolve my issue. It seems as though Lindsey and the front desk staff are only trained to say no to customers and deflect the issues back to the customers. I then asked for a corporate number to which the response from Lindsey was theres probably an 800 number, but I dont know it. Im disheartened by the customer service Ive received from Marriott during this trip. Im not accustomed to this type of service from Marriott, and this will act as an unfortunate reminder that I will need to explore other options for my future business and personal travel needs.
Mar 15th, 2024