Hill & Company Service, Inc.

Apr 10th, 2024

John Ray really he knows his stuff. He was extremely courteous and explained everything that he was doing. Great overall experience
Apr 8th, 2024

I am very impressed with the staff at Hill & Company. From the person who promptly answered my phone call to the technician who arrived in a timely manner, all were courteous and professional. The technician, Mike, arrived on time, explained everything I needed to know and worked through to the end of the job without issues. The bottom line here is that I can recommend Hill & Company without reservation and will happily use their services again.
Apr 8th, 2024

Everyone that was here was real friendly and didn't mind us asking questions. Would recommend Hill & Co to anyone that asks. Just had to add a little more. Everybody that was here yesterday stayed busy never saw anyone standing around. I could ask anyone a question and they would explain it in simple easy to understand answers . Would definitely recommend them for any job you have.
Apr 2nd, 2024

Hill and Company Recently, I had an encounter with a company that left me feeling both frustrated and disappointed. My AC unit malfunctioned, and I called them for assistance. The technician who arrived was friendly and seemed knowledgeable, which initially put me at ease. However, my relief was short-lived. After a temporary fix, the issue resurfaced, leaving me in the same uncomfortable situation. When I reached out to the company to request further assistance, I was met with resistance. Despite my concerns and the unresolved problem, they were unwilling to send someone to reevaluate the situation without charging me again.This experience has left me reflecting on the importance of customer service beyond just being friendly. While a friendly demeanor is certainly appreciated, true customer service goes beyond surface-level interactions. It involves accountability, reliability, and a genuine commitment to resolving issues in a timely and effective manner. As consumers, we place our trust in companies to provide us with quality service and support when needed. When that trust is broken, it not only impacts our immediate satisfaction but also our perception of the brand as a whole.Moving forward, I hope this company will reconsider their approach to customer service and prioritize the needs and concerns of their clients. After all, a positive customer experience can make all the difference in building long-lasting relationships and fostering loyalty.
Mar 30th, 2024