LOFT

Jan 2nd, 2024

Dec 2nd, 2023

One employee was kind of rude and extremely unhelpful. I was excited to use some coupons And loft cash I received. The first thing this employee said to me, as I was looking to get a dressing room was just so you know, we close at 7 it was 6:20. Was very off-putting. She was then the one who checked me out and she didnt give me my both my rewards which I didnt realize until I had already walked across the mall. I rushed back as soon as I realized the mistake (making it very close to 7), and she just said oh I guess you cant stack the coupons without looking into it any further. But when I earned the rewards, I was specifically told they would stack together and on top of any sales in store. After a bit of persistence she finally started to look into it & another- much more helpful employee came and finished the process. During which this rude employee was checking her watch, making it feel like I was being an inconvenience, when it was her laziness that cost us both the extra wasted time. This employee who chose to be rude and lazy that night almost cost me an extra $80 because of her refusal to give me the discounts I earned. Phew. Will be choosing the Utica Square location from now on and Id suggest you do too if you want friendly customer service.
Oct 8th, 2023

Aug 6th, 2023

High fashion without the price tag.
May 19th, 2023