Cha Cha Cha Taqueria Moody

Jun 4th, 2023

The food is good, but they really need a better system for handling takeout orders. I placed an order online, and they were really busy when I got there. There wasnt anyone handling takeout orders, just two cashiers behind the counter working on helping a long line of people placing orders. I decided to wait for a bit and see if my order would come out of the kitchen area. About 15 minutes after my receipt said my order would be ready, I was finally able to grab a cashier when she left the counter and asked about my order. She turned and picked up a ticket from a machine behind the counter and said my order was never entered into the system and the kitchen hadnt started on it yet. I didnt feel like waiting any longer at that point, so I asked if I could just cancel the order. The cashier said she couldnt give me a refund and that she would need to give my information to the people who run the office, and they would issue a refund in a couple of days. I was concerned about the info getting to the right people, so I also followed up when I got home by submitting a ticket on the contact page of their website explaining what happened. This was nearly two weeks ago, and I havent received the refund yet or had any response to my contact form submission. Ive had to go the route of disputing the charge with the credit card company.
May 6th, 2023

May 1st, 2023

Food was delicious.
Apr 28th, 2023

Mar 29th, 2023