Drain Away Rooter

My husband and I hired Drain Away Rooter to scope a drain in our basement. We were recommended their services. We had a technician show up - he tells us there is no pipe attached to the drain - and that we needed to hire a separate plumbing company to solve our issue. That service call cost us $200. So we called another plumbing company and they quickly let us know that the problem was misdiagnosed. There was a pipe there after all - they showed up - and now we have to pay them for their service call, $300. My husband spoke with the owner of Drain Away Rooter about getting a refund for our initial service call since his technician misdiagnosed the problem. Makes sense to me - why did we pay $200 for misinformation? The owner's response is that it doesn't matter - we still need to pay for a "service fee". He was adamant about this because his guy showed up and took some equipment out of his truck. To compare: I am a photographer. If I show up to take portraits of someone, they pay me, and I send them files are corrupt - why would I still charge them for "showing up" and "providing a service". Personally, I think it's incredibly unprofessional to make a client pay for your mistake - just because you used your time.
Jan 22nd, 2023

If I could give this company zero stars I would. I have been a property owner for nearly 30 years and own multiple residential and commercial properties. I would put the experience we had with this company in the top 3 worst experiences I have ever had with a contractor in all that time. The worst part is that the work itself was adequate. Not amazing but adequate. The problem is the management and contractors. They were rude, bullying, intentionally misleading. I wouldn't recommend this company to anyone under any circumstance. I can't believe they are in business with the way they behave. Call Environmental Works, Reynolds Sewers or ANYONE ELSE if you need plumbing and sewer services. Service: Sewer cleaning
Jan 9th, 2023

Service: Drain cleaning
Jan 8th, 2023

Oct 7th, 2022

Kyle took my call and worked to get us in the next day. Brandon showed up, gave me an estimate, and quickly solved our plumbing problem. Timely, professional, with competitive rates. Big fan. 10/10
Mar 29th, 2022