Mercedes-Benz of Lehigh Valley Service

I had a very good experience dealing with Liz to purchase my new Mercedes. She was very kind, courteous and professional. I highly recommend her for your next car purchase!
Feb 22nd, 2024

Wonderful dealership. Attention to detail was exquisite!
Feb 18th, 2024

Mercedez Benz of Lehigh Valley, Pa, provided a unique experience for me this recent interaction. My c300 had a strong, unusual gasoline odor in the garage suddenly. I had called MB of LV on a Thursday, going into Presidents' Day holiday weekend. My experience began with: *Telephone/reception : Leillani *Service Advisor: Juan Martinez (1 of 6 service advisors, very hard working with an overfill of workorders and facing challenges regarding courtesy loaners at the time. Yet handling all customer transports through shuttle service, which was timely and professional) *Technician: Rick Dombroski *Valet staff, all of them! Juan Martinez explained from first interaction in a very efficient, clear, concise, professional, and in ELITE manner the process of vehicle handling. Covering initial multipoint inspection of the vehicle in general, plus recommendations of maintenance and potentially beyond the diagnostics of my reason of bringing the vehicle in the first place. Very clear, to the point. Punctual. This being on a Thursday, resulted in follow up and further diagnostics through the Friday and work performed over the weekend into Monday, the technician and efforts resulted in going above and beyond in attempts to replicate the gasoline smell by filling the gas tank. After extensive trials and diagnostics, situations were resolved on Tuesday as promised. Furthermore, it was discovered and recommended for subframe work. Which can be a costly job concerning critical quality components of such vehicles to remain in elite luxury conditions. All the work was completed as promised and professionally manicured to exceed expectations of quality and resolve. Juan Martinez, not only impressed upon me as a recent customer, but confirmed the values of integrity, honesty, professionalism, and service truly to reflect the name and brand values of Mercedez Benz of Lehigh Valley. Thank you, Juan, for this elite, excellent, and positive experience with your team, department, and dealership. Execution was exquisite and exceeded my expectations indepth. Juan Martinez earned my trust and loyalty for not only the MB of LV dealership but for the automobile industry, as I have seen in the past varying degrees in differences of results as well as efforts regarding many challenges met unsuccessfully to satisfaction or expectation as a customer. Juan Martinez may be 1 of many within the field of service advisory, but he and MB of LV are 1 of 1 in my experience. I strongly recommend them and the group at MB of LV for any needs for your luxury vehicle experience. The deep attention to detail was a key factor I noticed by the entire team. Smart, fast, and honest. (As I have extensive relations and experiences within the industry across brands, this was a lasting impression) Thank you!
Feb 18th, 2024

Easy process everything conducted online. The only wait time was picking up the car, it just took so long.
Feb 13th, 2024

Stephen went above and beyond to find the perfect car for me. He was friendly and easy to reach.
Feb 6th, 2024