Ian D Webb Insurance Agency

Donna Schmid _{on Google}

Jan 16th, 2024

I have been with this Agency since I was 16. Mary is the rudest person. I asked to get a quote to change some coverage and add a coverage on Jan 16....still no word I was told when I mentioned how rude Mary was that they are really busy. No excuse. I'll be changing agents next week . Imagine being allowed to be rude because you are busy. Unacceptable.

Kaitlyn Macauley _{on Google}

Dec 16th, 2023

Trying to get a quote for insurance with this agency was a nightmare. I worked with Mary, who in my opinion was rude/passive aggressive throughout the process. She would say things over the phone such as "you do understand, right?" in an almost inpatient tone. The process also took over 5 days (this was over a holiday, but still crazy to me just for a quote). When I told her this was a long wait, she blamed it on one of her coworkers being out from surgery, rather than taking responsibility. When I finally brought up that she had been fairly rude to me throughout the process, she simply said "I'm sorry you feel that way" and then proceeded to hang up on me. I strongly feel she needs to be retrained and better supervised.

Tom B. _{on Yelp}

Nov 13th, 2020

I have been with this Erie agency for 48 years. I have four cars, my life and my home insured with them. I have had very minimal claims on my policies but when I did, the staff was great to work with. The rates I pay for coverage are very good.