Best Western Plus Philadelphia Bensalem Hotel

Mar 27th, 2024

Mar 16th, 2024

Eastward Bound
Mar 15th, 2024

Nice clean and easy to get to
Mar 5th, 2024

ZERO STARS! The hotel did not honor my reservation, could not provide me a room, and Debbie was not helpful at all. My booking was through a Third Party for 2 beds. I was due to arrive late after midnight so I called the hotel early in the day (10am day of reservation see picture below) to let them know of my estimated check in time after midnight. I was assured they will make a note on my account of my late check in time. When I arrived around 12:30am, Debbie at the desk said Oh you are here. I dont know where to place you I asked what does that mean. She said we dont have any more rooms with 2 beds for me. She also mentioned they have a King room available in the system but for some reason the room is occupied with guests belongings but she doesnt know who the belongings belong to since the system shows the room as available. This showed me incompetence on the hotels behalf. At the end of the conversation, she gave me an in-genuine Sorry theres nothing I can do. We have no rooms for you. She did not offer to assist in looking for an alternate accommodation at a nearby hotel or within the same hotel chain. And now I was stuck with no place to sleep and since it was after midnight it was very very difficult for me to locate another hotel to stay in. Terrible experience with Best Western and Debbie
Apr 6th, 2024