Werner Lumber

Apr 10th, 2024

Nov 11th, 2023

Nov 4th, 2023

Sep 23rd, 2023

After a fiasco with Lowe's, we decided to take a shot in the dark and see if Werner carried storm doors. We were shocked at the personal service we received as soon as we walked in the door. While inquiring about their storm doors we told George about what happened at Lowe's. He apologized for the way that we were treated at Lowe's, rather than gloating that we ended up at his store. Ironically, they had a storm door in stock left over from their purchase from the prior owners that was the exact door we were looking for. Without even knowing how much we were going to pay at Lowe's, George said he would match the price. When he told us his price, it was less than Lowe' anyway. George said he could deliver the door to us the next day - WITHOUT ANY DELIVERY CHARGE. (Lowe's would have charged $79.00) Without going in more detail, George has continued to provide old fashion customer service that unfortunately is frequently a thing of the past. The only time we will ever go to one of the big box stores is if Werner does not have, nor can they get what we need. I cannot express how refreshing it is to deal with a business that actually provides excellent customer service.
Aug 5th, 2023