Matrix Auto Center Inc

I'm going to try to make this long story as short as I can. I came to this place because my engine light was on and I thought the previous owner still worked there. To my surprise, there's a new owner. They told me they weren't gonna be able to fix my car that day which was cool. They had my car for four days and on the fourth day I stood the whole day in the lobby area waiting for them to fix it. While fixing the car, I was told my car may not be able to be fixed and the engine would fail. The issue with my car was the camshaft sensor which I had already knew from going to Autozone. They were already working on my car so I had no choice but to stay and deal with the rigmarole. They told me I needed to get a new engine oil pan and I even got an oil change. I was initially quoted $330 which was cool until they came back after they finished with a bill of $2700. How? For what? I didn't have extensive labor. They had put on so many unnecessary charges and thought I wouldn't be able to notice the crooked charges. It was very dramatic in that place for no reason. I do not bash businesses or harshly critique them. I hope you take this as a warning and proceed with caution. That isn't how you treat people if you want a repeat customer. They practice bad business there and made my whole experience a nightmare.
Mar 2nd, 2024

Owner Eric was great Went the extra mile to help my out of town family Quality work
Jan 29th, 2024

I recently had a fantastic experience at matrix the mechanic shop. From the moment I walked in, the staff was friendly and welcoming. They listened attentively to my concerns and took the time to explain the repairs that were needed. The mechanics were highly skilled and knowledgeable, and they completed the work efficiently and effectively.
Dec 29th, 2023

Very courteous outfit. Did work very well and quickly. Will definitely go back for any other repairs or maintenance.
Oct 6th, 2023

Came in today with my blue 2008 saab and they did what needed to be done and they was fast. Good work and customer service
Jul 3rd, 2023