Wells Fargo Bank

I went to this branch to open a new account. I booked an appointment and went to the branch on time. I was a little afraid at 1st because after seeing the reviews of 3/5 on Google I thought that my goal may not be achieved on the same day but to my surprise everything went very smoothly and I was able to open my bank account on the same day. The tellers and bankers were extremely helpful.
Dec 31st, 2023

Staff sits behind the window but is unavailable while letting customers wait 1 hour. I lost my patience and urged them then 2 staffs came out immediately with laughter. What a Bank!
Dec 2nd, 2023

Sep 30th, 2023

This is my first and last time coming to this branch. My experience here was really bad. I came here because I had an appointment regarding my mother's estate. I arrived about 10 minutes before my appointment and sat in the waiting area. From what I could see, there were only 2 people that I could meet with, and they both were already occupied with clients. I waited an additional 20 minutes past the appointment time and saw that no one was available to meet with me yet. Growing impatient, I went up to the front desk and to see if I could get help from one of the tellers. I was eventually told by someone who I am assuming is the manager that the person who I was supposed to meet with was unaware that they had an appointment scheduled with me, and that they will meet with me as soon as they're finished with their current client. I waited a few more minutes and then decided to leave because I couldnt bother to wait anymore. Ultimately, it just felt like a slap in the face. What makes matters worse is during my wait, the only person who acknowledged me was the security guard. Handling estate affairs can take a toll on a person, and I really didn't appreciate the disrespect.
Sep 7th, 2023

I've had consistently unpleasant experiences every time I've visited this branch! The bankers never provided me with precise and complete information or explanations about procedures. Almost every time, I visited this branch in person and seemingly completed my task, a few months later, I found myself returning to resolve a new issue that they failed to explain thoroughly initially. Their standard response is to refer me to the phone and escalate the matter in their computer system. Typically, it takes several days for Wells Fargo's customer service, which is knowledgeable, cooperative, and professional, to finally address my concerns. Frankly, it's the only reason I continue to use Wells Fargo; the overall professionalism of the bank gives me some assurance that this branch is an exception. Coincidentally, I visited another bank right after my recent visit today, without an appointment. The banker there spent nearly an hour providing professional assistance with my banking needs. It's worth noting that this other bank is located right across the street from this branch! I'm left feeling very disappointed.
Aug 18th, 2023