Citizens

Great ATM location on Frankford avenue
Oct 26th, 2022

Sep 15th, 2022

Love the crew here. I use this location for my business and not only are they the best staff I have ever had to work with, the location is quiet and clean. They even have dog treats. They are 100% the best.
Jul 27th, 2022

Terrible. The wrong information given to me by a teller at this branch made us almost miss our settlement for our new house. They had our money held up in a hold, even though the teller had assured me it would clear days earlier. Despite their mistake, and a manager from another bank assuring them that the funds were already taken out, and calling their manager multiple times, they refused to help. We were luckily able to settle on the house later that day because the manager at Trumark Financial went above and beyond to help us. We have since moved our money to Trumark. The Citizens Bank online banking is also terrible. I would give Citizens and their fees, terrible customer service, online banking, and especially this branch and employees/management zero stars if it were an option. Weve been customers for years, and I have no idea why. Again and again weve been let down by this bank. Weve had nothing but good experiences at Trumark Financial.
Nov 26th, 2022

I opened a checking and savings account earlier this week. The day after I did I recieved a promotion in the mail saying I could get $300 each ($600 total) for opening a savings and a checking account and depositing $500 per month for three months in the savings and setting up direct deposit to the checking account. So I went back in and they refused to honor it. The person I spoke to (Daja) called the corporate number. She was on hold for about 5 minutes while also chatting with their online support. Let that sink in, their own employees don't even have a direct line to the corporate offices. I advise not using this bank. Their customer service is awful in my opinion. To the Citizens corporate office: Have you ever heard that it's five times more expensive to get a new customer than to keep an existing one? It might be something you should look into.
Jun 21st, 2022