Madewell

The employees at this store provided excellent customer service. I called from out of town to buy a purse, and they went above and beyond; they found the item and held it for me, and the purse was shipped the same day that I placed the order. Thanks so much!
Feb 25th, 2024

Hi! We love Madewell but there is definitely an issue with the dust and cleanliness of the store! It seems like there could be a very easy solution for the several employees working there to quickly vacuum up the hundreds of dust pile-ups throughout the store and especially on the staircase, which detracts from the overall experience of shopping there. Very unfortunate but seemingly an easy fix which I hope can be implemented.
Nov 13th, 2023

Oct 31st, 2023

Absolutely amazing customer service, from speaking on the phone to in person, my experience is five stars all across the board. This is their stunning flagship store, with a denim bar and mens section and sales section upstairs. Everything is organized and aesthetically displayed, and yes, they do have an elevator as well. For every pair of denim you bring in, no matter where its from, you do get $20.00 off a full priced denim here which is absolutely lovely. I look forward to shopping here in the near future, thanks to the lovely sales associates who assisted me!
Sep 25th, 2023

Aug 14th, 2023