Diehl Hyundai of Sharon

Mar 30th, 2024

Mar 15th, 2024

Have you ever heard of honesty is the best policy try it sometime
Mar 3rd, 2024

Last night my father and I drove well over an hour to look at an SUV. Upon arrival we were greeted by Jacob. He brought up the car and upon inspection we noticed there was writing and scribbles on the headliner (in pen), rust marks on the hood, a large dent on the side, broken center console and a few other things. We went in to talk to Jacob about the issues we found who in return went directly to the manager, Anthony. Anthony loudly stated from his desk "IF THEY DONT LIKE IT, THEY DONT LIKE IT." for everyone in the dealership to hear. Then Anthony walked over to us (we were standing in the doorway) and instead of asking us if we would like to sit down and discuss the issues on the car privately, he just stood there and looked at us like either we couldn't afford the car or he didn't have time to speak to us (he was sitting at his desk playing on his phone before walking over to us). So we stood there and told him about the issues we saw with the car and instead of saying lets see what we can do, or even walking out to the car with us so we could show him what we were talking about he just said "ok" and goodbye... Our jaws were on the floor.. We have had a family owned RV dealership for over 40 years and we would NEVER treat a customer that way. So my father called the next day (today) to speak to the general manager about the situation and instead of having the actual GM of the dealership give us a call, Anthony called us back which got us about as far as talking to him last night did. We will take our business elsewhere and I will be sure to let others know how we were treated at Diehl.
Mar 11th, 2024

I brought my car in for the main purpose of resolving a recall I was notified of. I've done this before for a recall at another hyundai dealer & was familiar with the process. Because my inspection was also due I decided to have both issues done together. Additionally there was a suspected belt and/or pulley concern I had & asked them to evaluate. All of this was discussed and planned by phone when scheduling the appointment. Recall, inspection, and evaluation. Upon picking up my car I was informed that the recall was not resolved because a part needed ordered, so only the inspection was completed and I would need to return for the recall resolution. This was frustrating considering this dealer is 40 minutes from my home and the recall was the only reason to travel this distance for a car repair. As I mentioned, this was discussed before coming in. I could have had the inspection done at my regular garage close to home and come in to the dealer when the part was ready or atleast waited until the part was ready to have both things done together. Previously when I needed to resolve a recall, the Hyundai dealer I visited had the recall part available before I came in & had it resolved in one visit. But this dealer said my car needed a recall inspection first. Why? I was already notified my year make and model had the issue and to take it to a dealer to be resolved. The second frustration was the suspected belt & pulley diagnosis that I asked about. They quoted me $1,500.00. This was an estimate for a $1,200 pulley and $200 belt + tax. That sounded astronomical so I went to my regular garage and proposed the same concern I had brought up to this hyundai dealer. I did not disclose to the garage what the dealer quoted or diagnosed. Once the garage diagnosed the issue themselves, they told me it was a belt and a pulley. They charged me $371 to take care of it. I couldn't believe this hyundai dealer could quote me 4 times MORE than the garage's cost. 4 times MORE!! DISGUSTING! Do what you wish with all this information. I am choosing to never return.
Feb 18th, 2024