Auteillo Plumbing & Heating

Daniel D. _{on Google}

Nov 14th, 2023

Autiello installed my Rinnai combination boiler 12 years ago after my home was flooded, their price was better than any other company by about 15% which was very important as my flood insurance fell very short on covering my loss. Over the past 12 years I've been able to maintain my unit myself. Though this past couple weeks I've had issues with my Rinnai and called a local company that I use for my mom's boiler it took them a week to 'fix it" and then my boiler stopped working again after only 4 days. So yesterday I decided to reach out to Rinnai website for Rinnai Certified Repair Shop, saw Autiello name pop up and said to myself hey they did my install years ago, I gave them a call at 4 pm and told them the code my unit displayed. Anthony said he'd research the code, then he called me back a half hour later and said he could have a service tech pick up the part and come to my house when the tech finished the call that he was on. Aidan arrived around 6 pm came in did some diagnostics to ensure that it was the part in question. Then proceeded with the repair, flushed and purged my boiler and my heat and hot water were working like new by 7:30 pm.
Bottom line is if you have a Rinnai product, call a Rinnai Certified Installer / repair shop. I highly recommend calling Autiello for the following reasons, upfront honest pricing and quality work done right the first time.
Thanks Anthony Autiello for the leg work, thanks Aidan for working late and getting my household back to normal.
Side note I own business in CT and at friend's suggestion when I needed to replace a high volume hot water system 5 years ago he said go with (2) Navien units in tandem as the total cost was 30-40 % less than (2) comparable Rinnai units my friend owns the same type of business and who doesn't want to save money. There I chose the Navien for my business but both units developed leaks in the same internal mixing pipe within a month of each other this year out of warranty. Fortunately for me, I am handy and was able to procure and change those pipes myself. Both units also required new flame sight glasses and igniters this year.
Rinnai 12 years of dependable heat and hot water before requiring a significant repair.
Navien 5 years of dependable hot water before requiring a significant repair.
Choose Rinnai, may cost more initially but the product and components are better quality! Services: Water heater installation, Water heater repair

Mike Tagliaferri _{on Google}

Jun 26th, 2023

Fixed a problem I've had for 6+ years. Very impressed

Thomas O'Hearn _{on Google}

Apr 21st, 2023

Great Service!!!

Kevin Duffy _{on Google}

May 29th, 2022

I woke up at 2am when there was a wind chill of -30 to find I had almost no heat on my 1st floor. I called at 7am and they were here at 8:30am.
I've been using Autiello Plumbing for at least 10 years and they have never disappointed me.
Professional, Courteous and always get the job done for a reasonable price.
You guys are great and thank you for all your help over the years especially this time !

Molly Santoro _{on Google}

Oct 5th, 2021

Jeff was great! Highly recommend!