Herb Chambers Alfa Romeo of Warwick

I have to say that this location has the worst customer service I have ever experienced. I prefer to drive 40 minutes away to the next Alfa Romeo dealership vs going to this place. The employees are rude and very unprofessional. My friend tried to go buy a car from them and they unsold her from what she wanted to buy. So she just went to the Tesla dealer down the road and purchased a vehicle from them. Smh
Jan 9th, 2024

Service customer service is terrible! The gentleman Corey is extremely rude and talks to you like youre stupid. I have multiple warrantees and still had me pay because he couldnt find them on my car. Bought my car there within the year and brought it for service multiple times but still asked me where i bought my car from!!! This is the 3rd time dealing with him and i tried to excuse the unprofessionalism the 2 other times but this 3rd time was completely unacceptable a luxury car brand customer service is.
Dec 27th, 2023

Customer Service sucks, will never buy another Alfa Romeo because of this. The customer service is a reflection of the manager. We were thinking of buying a new Alfa, until they screwed my wife over fixing the digital dashboard. We went and bought a Mercedes and were treated like valued customers.
Nov 19th, 2023

I want to preface this by saying that I have never left a review in my life for anything. I feel compelled to write this, because ethics matter to me, and I want to help honest and hard-working people do business with like-minded professionals. For context, I am needing two business cars, one for myself and one for my business partner. He is interested in the Alfa Romeo Tonale and I am interested in the Stelvio 100th Anniversary edition. My local Nashville Alfa dealer is honest. When they didnt have the 100th Anniversary or ability to trade for it, they recommended I just call this dealer direct and buy it from them. I want to note, that they were willing to loose the business on that car to ensure I was satisfied. I call this dealership and the car I want to purchase is available for the price advertised, and that their sales manager will give me a call to discuss. I get a call back from the sales manager who proceeds to tell me they are selling the car for $20,000 over sticker price. This is greed, poor ethics and deception all wrapped into one. They advertise the car on their site, tell you its available at that price when you call, and on Alfas corporate site at sticker price. Do yourself a favor and find a dealership that does what they say , and holds a standard of decent business practice. On the flip side, my dealership in Nashville has gone above and beyond to ensure I am happy, and Ill probably just compromise on the car I want to give them the business on both cars. Thank you for taking the time to read this review, and best of luck.
Nov 4th, 2023

Stay far away. This dealership has been a nightmare since I bought out my leased vehicle.
Oct 17th, 2023